Account Representative - State Farm Agent Team Member

Amy Bashi; Rochester Hills (MI); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Advancement opportunities

Paid time off

401(k)

401(k) matching

Free snacks

Health insurance

Training & development

Job summary

Amy Bashi is hiring an Insurance Account Manager to provide front-line service to existing clients and help grow the agency through outbound sales calls.

You will build client relationships, handle inquiries, and support the team through training while developing foundational insurance knowledge and product understanding.

Qualifications

• 1+ year of experience in customer service or sales.
• Property/Casualty license must be obtained within 60 days of hire.
• Fast-paced environment with multiple client interactions daily.
• Strong phone and interpersonal skills; organized, detail-oriented, and goal-driven.
• High school diploma required; college coursework preferred.

Responsibilities

• Answer inbound client inquiries regarding billing, coverage, claims, and policy changes.
• Make proactive outbound calls to current and prospective clients to offer additional products.
• Assist with quoting and binding auto, home, and other personal lines policies.
• Participate in training sessions and help contribute to knowledge sharing with the team.
• Develop understanding of products and sales strategies.

Skills

Customer service

Sales

Phone skills

Interpersonal skills

Education

High School Diploma

Job description

Benefits:

• Competitive salary
• Opportunity for advancement
• Paid time off
• 401(k)
• 401(k) matching
• Free food & snacks
• Health insurance
• Training & development

Position Overview:

The Insurance Account Manager is responsible for providing front-line service to existing clients while also contributing to the agency’s growth through outbound sales calls. This position focuses on mastering foundational insurance knowledge, building client relationships, and supporting the team through continuous training and participation in agency-wide goals. This position is an excellent opportunity for individuals looking to begin a rewarding career in the insurance industry. You will gain experience in handling client inquiries, managing accounts, and selling insurance products.

Essential Responsibilities:

• Answer inbound client inquiries regarding billing, coverage, claims, and policy changes.
• Make proactive outbound calls to current and prospective clients to offer additional products.
• Assist with quoting and binding auto, home, and other personal lines policies.
• Participate in training sessions and help contribute to knowledge sharing with the team.
• Develop understanding of products and sales strategies.

Requirements:

• 1+ year of experience in customer service or sales preferred.
• Property/Casualty insurance license (must obtain within 60 days of hire).
• Ability to work in a fast-paced environment and handle multiple client interactions daily.
• Strong phone and interpersonal skills.
• Organized, detail-oriented, and goal-driven.
• High school diploma required; college coursework preferred.