Account Representative - State Farm Agent Team Member

Matt Collier - State Farm Agent; Ridgewood (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Simple IRA

Health stipend

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Matt Collier - State Farm Agent is seeking an Account Representative to support daily operations and help customers find the right solutions. The role focuses on building relationships, identifying needs, and guiding customers to appropriate State Farm products and services.

You will develop leads, set appointments, and ensure timely follow-up while delivering friendly, knowledgeable service and accurate policy information.

Qualifications

• Experience in sales (outside sales or inside sales representative, retail sales, or telemarketing).
• Experience in managing customer relationships.
• Interest in marketing products and services based on customer needs.
• Written, verbal, and listening communication skills.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to relate to customers effectively.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service, including inquiries about product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Customer relationships

Communication skills

Ability to relate to customers

Job description

Benefits:

• Simple IRA
• Health stipend
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2024 and currently lead a growing team of six. Before becoming a State Farm agent, I worked as an Operations Supervisor, where I developed a strong background in leadership, organization, and team development. I'm a proud University of South Florida alumnus, husband, and father. Growing up in a military family helped shape my appreciation for discipline, hard work, and teamwork - and outside of the office, you can usually find me on the golf course whenever I get the chance.

Our agency offers a Simple IRA retirement plan, paid time off, a health stipend, performance-based bonuses, and ongoing professional development. As a growing agency, we also offer plenty of room for advancement for team members who perform well and are ready to take on greater responsibility.

Creating a great workplace is one of my biggest priorities. Our team is upbeat, energetic, and enjoys keeping the office fun and lighthearted while still working hard and delivering great results. We want people to enjoy coming to work, feel supported by the people around them, and have opportunities to continue developing their careers.

I'm looking for someone who is confident, high-energy, and ready to contribute positively to our culture. If you enjoy being around motivated people, bring great energy to the workplace, and want an opportunity where you can grow alongside the agency, we'd love to meet you.

ROLE DESCRIPTION:

As an Account Representative for Matt Collier - State Farm Agent, you are vital to our daily business operations and customers' success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.