Account Representative - State Farm Agent Team Member

Mayfield Insurance Agency Inc; Philadelphia (Philadelphia County); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Licensing Expenses Reimbursement

No Weekend Shifts

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Mayfield Insurance Agency Inc is seeking an Account Representative to support customers and drive growth for the agency. You will develop leads, schedule appointments, identify customer needs, and market insurance products and services while maintaining strong client relationships.

You will provide prompt, accurate service, answer inquiries about coverage, eligibility, and billing, and contribute to a friendly, customer-focused environment. PTO, monthly bonuses, and benefits are offered.

Qualifications

• Experience in sales is preferred.
• Experience in managing customer relationships is preferred.
• Interest in marketing products and services based on customer needs.
• Clear written and verbal communication skills.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to relate to customers.
• Property & Casualty license required.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service including inquiries about product availability, eligibility, coverages, policy changes, transfers, claims, and billing.
• Promote long-lasting customer relations.

Skills

Sales experience

Communication skills

Customer service

Anticipate needs

Relate to customers

Education

Property & Casualty license

Job description

Benefits:

• Licensing Expenses Reimbursement
• No Weekend Shifts
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.

ROLE DESCRIPTION:

As Account Representative for David Mayfield - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.
• Property & Casualty license.

ABOUT OUR AGENCY:

I opened my agency in December of 2020, and we currently have a tight-knit team of two in the office. I’ve been in the insurance industry for over 20 years, and I genuinely love what I do—especially when it comes to helping customers and developing strong team members.

Outside of work, I’m passionate about sports and great food, and my team and I stay active in the community by participating in a variety of local events. I offer PTO, a monthly bonus structure, a 401k, health benefits where I cover half the cost, and I reimburse licensing expenses.

In my office, I value reliability, teamwork, and coachability above all. I’m looking for someone who shows up, contributes positively, and is eager to learn and grow with us.