Account Representative - State Farm Agent Team Member

Carissa Fratzke - State Farm Agent; Owasso (OK); On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Paid time off

Training & development

Job summary

Carissa Fratzke - State Farm Agent is seeking an Account Representative to support daily operations and customer success. You will grow the agency by building meaningful customer relations and acting as a liaison between customer needs and agency departments.

Proactive marketing of relevant products and services is part of the role. You will develop leads, schedule appointments, and provide prompt, friendly customer service, handling inquiries about coverage, billing, and policy changes while

Qualifications

• Interest in marketing products and services based on customer needs.
• Experience in sales or customer-facing roles is preferred.
• Strong written and verbal communication with active listening.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services.
• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service, incl. inquiries about coverage, billing, and policy changes.
• Promote long-lasting customer relations.

Skills

Customer service

Sales experience

Communication skills

Relationship management

Customer needs awareness

Education

Property & Casualty license

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.

ROLE DESCRIPTION:

As Account Representative for Carissa Fratzke - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Interest in marketing products and services based on customer needs.
• Preferred: Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing)
• Experience in managing customer relationships preferred
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.
• Property & Casualty license.