Account Representative - State Farm Agent Team Member

Malinda Mims - State Farm Agent; Novi (MI); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Licensing paid

Health insurance

Advancement opportunities

Paid time off

Training & development

Performance bonus

Competitive salary

Flexible schedule

Job summary

Malinda Mims - State Farm Agent in Novi, MI seeks an Account Representative to grow our agency through meaningful customer relations and proactive marketing of relevant products and services. You will act as a liaison between customer needs and agency departments, helping secure long-term relationships.

The role emphasizes building trust with clients, developing leads, and delivering exceptional service in a fast-paced, community-focused environment.

Qualifications

• Experience in outside or inside sales preferred and a track record in meeting or exceeding targets.
• Ability to manage customer relationships and build trust with clients.
• Interest in marketing products and services based on customer needs.
• Strong written and verbal communication, active listening, and responsiveness.
• Dedication to customer service and ability to anticipate customer needs.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products to meet those needs.
• Establish and nurture customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service, handling inquiries about product availability, coverages, and billing.

Skills

Sales experience

CRM experience

Marketing skills

Communication skills

Customer service

Needs anticipation

Customer empathy

Job description

Benefits:

• Licensing paid by agency
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2021 and currently lead a team of five. Before becoming a State Farm agent, I was an award-winning pharmaceutical sales representative and sales trainer. I later started my own company, where I specialized in teaching effective communication skills and DISC personality training. Those experiences shaped my passion for helping people grow, communicate effectively, and reach their full potential.

Community involvement is a big part of our agency. We love partnering with neighboring businesses, participating in local events, and creating "Good Neighbor" opportunities that help strengthen our community and build meaningful relationships.

Our agency offers group health, life, and supplemental insurance benefits, PTO, profit sharing, licensing reimbursement, and dental and vision coverage coming soon. Each team member has their own office, and our Novi location provides a professional environment where people can focus, grow, and succeed.

Our culture is built around positivity, teamwork, and growth. We work hard, have fun, and strive to be trusted experts for our customers. I'm looking for someone who is outgoing, motivated, and enjoys connecting with people. The ideal candidate is interested in networking, community involvement, and building long-term relationships while growing their career in a supportive, high-energy environment.

ROLE DESCRIPTION:

As an Account Representative for Malinda Mims - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.