Account Associate - State Farm Agent Team Member

Malinda Mims - State Farm Agent; Novi (MI); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Licensing paid by agency

Health insurance

Bonus based on performance

Paid time off

Training & development

Flexible schedule

Opportunity for advancement

Competitive salary

Job summary

Malinda Mims - State Farm Agent in Novi is seeking an Account Associate to support daily business operations and assist customers with policy changes, inquiries, and account maintenance.

You will act as a liaison between customers and agency departments, proactively marketing relevant products and services while helping clients build long-term relationships in a professional Novi environment.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Attention to detail

Excellent customer service

Communication skills

Networking

Relationship building

Job description

Benefits:

• Licensing paid by agency
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2021 and currently lead a team of five. Before becoming a State Farm agent, I was an award-winning pharmaceutical sales representative and sales trainer. I later started my own company, where I specialized in teaching effective communication skills and DISC personality training. Those experiences shaped my passion for helping people grow, communicate effectively, and reach their full potential.

Community involvement is a big part of our agency. We love partnering with neighboring businesses, participating in local events, and creating "Good Neighbor" opportunities that help strengthen our community and build meaningful relationships.

Our agency offers group health, life, and supplemental insurance benefits, PTO, profit sharing, licensing reimbursement, and dental and vision coverage coming soon. Each team member has their own office, and our Novi location provides a professional environment where people can focus, grow, and succeed.

Our culture is built around positivity, teamwork, and growth. We work hard, have fun, and strive to be trusted experts for our customers. I'm looking for someone who is outgoing, motivated, and enjoys connecting with people. The ideal candidate is interested in networking, community involvement, and building long-term relationships while growing their career in a supportive, high-energy environment.

ROLE DESCRIPTION:

As an Account Associate for Malinda Mims - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.