Account Representative - State Farm Agent Team Member

Bill-Pool---State-Farm-Agent; Jacksonville (FL); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Licensing paid

Advancement opportunities

Paid time off

Training & development

401(k)

Performance bonus

Competitive salary

Flexible schedule

Job summary

Bill Pool - State Farm Agent is seeking an Account Representative to grow the agency through meaningful customer relations and proactive sales. You will help strengthen customer connections and act as a liaison between client needs and agency departments.

You will develop leads, schedule appointments, identify customer needs, and market relevant products and services to meet those needs while delivering prompt, friendly service.

Qualifications

• Experience in sales (outside sales or inside sales representative, retail sales, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Strong communication and listening skills.
• Customer-focused mindset.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service including product availability, coverages, policy changes, and billing clarification.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Customer relationship management

Communication skills

People skills

Job description

Benefits:

• Licensing paid by agency
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2002 and have been with State Farm since 1989. I'm a graduate of the University of West Florida, where I earned my B.A. in Finance, graduating Cum Laude. I feel incredibly fortunate to have built my entire career with State Farm and continue doing work centered around helping people and serving our customers.

Giving back is important to our agency, and we're proud supporters of Trinity Rescue Mission and the work they do within our community.

Our agency offers a 401(k), paid time off, professional development opportunities, licensing costs paid up front, and a strong commitment to work-life balance. We believe in investing in our team and giving people the resources they need to build rewarding, long-term careers.

Our culture is customer-focused and built around having great people on the team. I'm looking for someone with strong character who is personable, enjoys building relationships, and genuinely cares about helping customers. If you're a people person who wants to learn, grow, and make a difference, we'd love to meet you.

ROLE DESCRIPTION:

As an Account Representative for Bill Pool - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.