Account Representative - State Farm Agent Team Member

Antonio Vela; Durham (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Antonio Vela – State Farm Agent in Durham, NC is seeking an Account Representative to help grow the agency through meaningful customer relations and by acting as a liaison between customer needs and agency departments.

The role focuses on developing leads, scheduling appointments, identifying customer needs, and marketing relevant products and services, while delivering prompt, friendly service to build lasting customer relationships.

Qualifications

• Experience in sales or customer-facing roles.
• Experience building and maintaining customer relationships.
• Interest in marketing products and services based on customer needs.
• Strong written and verbal communication skills.
• Commitment to delivering excellent customer service.
• Ability to anticipate customer needs and respond effectively.
• Ability to relate well to diverse customers.

Responsibilities

• Develop leads, schedule appointments, and identify customer needs.
• Establish and nurture customer relationships; follow up as needed.
• Provide prompt, accurate, and friendly service, including inquiries about product availability and billing.

Skills

Sales experience

Customer relationship management

Marketing mindset

Written and verbal communication

Customer service-oriented

Needs anticipation

Interpersonal skills

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.

ROLE DESCRIPTION:

As Account Representative for Antonio Vela - State Farm Agent, you are vital to our daily business operations and customers' success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.