Account Representative - State Farm Agent Team Member

State Farm; City of Saratoga Springs (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading insurance agency as a customer relations representative, where you will play a crucial role in enhancing client experiences. This position focuses on establishing relationships, addressing customer inquiries, and anticipating community needs while offering growth opportunities and valuable training.

Benefits

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Qualifications

• Dedicated to customer service.
• Able to effectively relate to customers and anticipate their needs.
• Excellent communication skills.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, friendly customer service.
• Educate customers about insurance options.

Skills

Customer service

Communication

Problem-solving

Proactive

Education

Property and Casualty Agent License

Life, Accidental and Health Agent License

Job description

Benefits:

• Bonus based on performance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION: As a customer relations representative with Lubica Mills - State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving
• Required Licensing: Property and Casualty Agent License; Life, Accidental and Health Agent License

BENEFITS:

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Health benefits
• Valuable career-building experience