Account Representative II – Waste Services (Part-Time)

Holland America-Princess (Holland America Dawson City Inn); Anchorage (AK); Hybrid; USD 25,000 - 33,000; Part time

Job summary

The Municipality of Anchorage is seeking a part-time Account Representative II for Solid Waste Services. The role includes customer service at disposal sites and administrative duties, with cash handling and fee processing in line with current ordinances.

Work is 30 hours per week across Anchorage Regional Landfill, Central Transfer Station, and Girdwood Transfer Station. Remote work may be considered after probation with management approval.

Qualifications

• High school diploma, GED, or equivalent.
• two (2) years of experience in a customer service, collection, or accounting environment with at least one (1) year at the Account Representative I level with the Municipality, or equivalent elsewhere.
• Ability to 10 key at a net speed of 100 KSPM at time of hire.
• A valid State of Alaska Driver’s License and satisfactory driving record at time of hire.
• Satisfactory background check which includes criminal, education, and employment history at time of hire.

Responsibilities

• Under minimal supervision, interface with customers as the division's first point of contact at disposal sites and in customer service administration.
• Proficient and cross-trained to perform all duties within both the scale house and cash booth (Disposal and Admin Customer Service work groups), with the exception of training new staff members.
• Possess well-rounded knowledge of municipal ordinances and codes, department policies, cash handling policies, services, rates, fees and payment options to screen disposal loads for content and hazardous materials, determine and inform customers of any special handling fees associated with their loads, and/or assess and process fees according to current ordinance for the load.
• For Disposal Utility account customers, create load tickets by capturing customer information and gross and tare weights.
• Other duties as assigned.
• Account Representative II is the working level of this class series in which incumbents are fully trained to work in either the customer service unit in the Administration Building or at one of the four disposal sites.

Education

High school diploma, GED, or equivalent

Job description

The Municipality of Anchorage is seeking a part-time Account Representative II for Solid Waste Services. The role includes customer service at disposal sites and administrative duties, with cash handling and fee processing in line with current ordinances.

Work is 30 hours per week across Anchorage Regional Landfill, Central Transfer Station, and Girdwood Transfer Station. Remote work may be considered after probation with management approval.