Account Representative & Customer Growth Specialist

Tyler Tiesing State Farm; Chester, Northern (VA, KY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid time off

Wellness resources

Bonus based on performance

Training & development

Job summary

Tyler Tiesing - State Farm Agent in Chester, VA is seeking an Account Representative to support daily operations and customer success. You will grow the agency through meaningful customer relations and act as a liaison between customer needs and agency departments.

The role emphasizes proactive marketing, strong communication, and delivering helpful service while building long-term customer relationships in a community-focused team.

Qualifications

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.
• Property & Casualty license.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Customer relationship management

Communication skills

Customer service orientation

Anticipate customer needs

Relate to customers effectively

Marketing products to meet needs

Education

Property & Casualty license

Job description

Tyler Tiesing - State Farm Agent in Chester, VA is seeking an Account Representative to support daily operations and customer success. You will grow the agency through meaningful customer relations and act as a liaison between customer needs and agency departments.

The role emphasizes proactive marketing, strong communication, and delivering helpful service while building long-term customer relationships in a community-focused team.