Account Representative/CSR

ASSA ABLOY; Lititz (Lancaster County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid vacation

Medical/Dental/Vision

401(k) program

Tuition reimbursement

Flexible spending

Employee assistance program

Recognition programs

Job summary

ASSA ABLOY, through Tell Manufacturing in Lititz, PA, is seeking an Account Representative to support customers and the sales team onsite. You will interact with clients, process orders, provide quotes, and deliver technical support to ensure on-time delivery of door hardware solutions.

The role requires 2-5 years in sales or customer service, strong communication, and proficiency with MS Office. On-site role with travel 0-10% and comprehensive benefits.

Qualifications

• 2-5 years of sales or customer service experience.
• Strong written and verbal communication skills.
• Proficiency in MS Office and related tools.
• Ability to work independently and collaboratively.
• Attention to detail and strong organizational skills.

Responsibilities

• Interact with customers to provide product information and process orders.
• Resolve issues and deliver technical support to customers and sales teams.
• Provide quotes, maintain relationships, and ensure customer satisfaction from start to finish.
• Submit orders, communicate product features, and support deal closures.
• Prepare RMAs and coordinate with procurement for sourcing.

Skills

Sales experience

Customer service

MS Office

Communication

Independent work

Education

High School Diploma

Tools

MS Office

Job description

• Customer Service & Contact Center Operations
• Travel Required: 0%-10%
• 17-Dec-2026

Do you enjoy working in a manufacturing environment where accuracy, responsiveness, and customer trust matter every day? Are you energized by supporting engineered products, coordinating orders, and serving as a key link between customers, sales, and the plant floor? Are you ready to play a hands‑on role in ensuring our door hardware solutions are delivered accurately and on time?

If you answered yes … we should talk!

Tell Manufacturing, an ASSA ABLOY branded company is growing and adding an Account Representative to our team located in Lititz, Pennsylvania. This is an on‑site position supporting our customers and sales team.

We are expanding and there has never been a more exciting time to join our Team!

What would you do as our Account Representative?

You’ll interact with customers to provide product information, process orders, resolve issues, and deliver technical support.You’llmanage new and existing relationships, provide quotes, and ensure customer satisfaction from start to finish.

You would also:

• Serve as the primary contact for Tell Manufacturing clients via phone, email, or in person
• Submit orders, provide quotes/estimates, and communicate product features and benefits
• Support the Sales team in closing deals and meeting customer needs
• Provide technical support for installation and troubleshooting of door hardware products
• Investigate and resolve customer complaints, escalating when necessary
• Research special product orders and coordinate with procurement for sourcing
• Maintainaccuraterecords of customer interactions and order tracking
• Prepare RMAs for returns and shipping discrepancies
• Contribute to sales materials and customer communications
• Special assignments asrequired
• Maintain a safe and harmonious working environment holding self and others accountable to OSHA and ASSA ABLOY standards
• Assure compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct

The Skills and Experience You Need

• High School Diploma, GED, orAssociatedegree (or equivalent experience)
• 2-5 years of sales/customer service experience
• Strong written and verbal communication skills
• Excellent organizational and reasoning abilities
• Proficiencyin MS Office
• Ability to work independently and collaboratively
• Strong decision‑making skills and attention to detail

What weoffer! We believe in creating opportunities and providing benefits that empower you to grow, thrive, and build a rewarding lifelong career with us. Here is just a sample of what you can look forward to as a member of our team:

• Paid Vacation, Sick Time, and paid Company Holidays
• Medical, Dental, Vision,Short and Long‑term Disability, Life and AD&D Insurance
• 401(k) Program with company contributions
• Tuition Reimbursement, Learning and Career Development opportunities
• Flexible Spending
• Employee Assistance Program
• Recognition, well‑being, and employee experience programs designed to support and celebrate you throughout your career

We are building diverse, inclusive teams, andencourageapplications from everyone who can see themselves working with us.

To make sure your personal data is safe, wedon’tlook at any applications sent by email or post.

If you have any questions about the role or the process, email Jackie Hayes, Senior Talent Acquisition Specialist at [e-mail]

Let’screate a safer and more open world - together!

AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

#LI-JH1

#LI-OSA

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.