Account Representative/CSR

ASSA ABLOY Opening Solutions Americas; Lititz (Lancaster County); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid Vacation, Sick Time, and CompanyH

Medical, Dental, Vision, Disability, &

401(k) with company contributions

Tuition Reimbursement & Career Dev

Flexible Spending

Employee Assistance Program

Recognition & wellbeing programs

Job summary

Tell Manufacturing, an ASSA ABLOY branded company, is growing and adding an Account Representative to our Lititz, Pennsylvania team. This on-site role supports customers and sales team by delivering product information, processing orders, and providing technical support.

You will manage relationships, coordinate quotes, and ensure customer satisfaction from start to finish while upholding safety and corporate standards.

Qualifications

• 2–5 years of sales or customer service experience.
• Strong written and verbal communication skills.
• Proficiency in MS Office and ability to work independently.

Responsibilities

• Interact with customers to provide product information, process orders, resolve issues, and deliver technical support.
• Manage new and existing relationships, provide quotes, and ensure customer satisfaction from start to finish.
• Submit orders, provide quotes/estimates, and communicate product features and benefits.
• Support the Sales team in closing deals and meeting customer needs.
• Investigate and resolve customer complaints and maintain accurate records of interactions and orders.

Skills

Sales experience

Customer service

Written & verbal communication

MS Office proficiency

Independent & collaborative

Education

High School Diploma / GED / Associate

Tools

MS Office Suite

Job description

Do you enjoy working in a manufacturing environment where accuracy, responsiveness, and customer trust matter every day? Are you energized by supporting engineered products, coordinating orders, and serving as a key link between customers, sales, and the plant floor? Are you ready to play a hands-on role in ensuring our door hardware solutions are delivered accurately and on time?

If you answered yes … we should talk!

Tell Manufacturing, an ASSA ABLOY branded company is growing and adding an Account Representative to our team located in Lititz, Pennsylvania. This is an on-site position supporting our customers and sales team.

Come see who we are at: https://www.assaabloy.com/group/en/about-us

We are expanding and there has never been a more exciting time to join our Team!

What would you do as our Account Representative?

You’ll interact with customers to provide product information, process orders, resolve issues, and deliver technical support. You’ll manage new and existing relationships, provide quotes, and ensure customer satisfaction from start to finish.

You would also:

• Serve as the primary contact for Tell Manufacturing clients via phone, email, or in person
• Submit orders, provide quotes/estimates, and communicate product features and benefits
• Support the Sales team in closing deals and meeting customer needs
• Provide technical support for installation and troubleshooting of door hardware products
• Investigate and resolve customer complaints, escalating when necessary
• Research special product orders and coordinate with procurement for sourcing
• Maintain accurate records of customer interactions and order tracking
• Prepare RMAs for returns and shipping discrepancies
• Contribute to sales materials and customer communications
• Special assignments as required
• Maintain a safe and harmonious working environment holding self and others accountable to OSHA and ASSA ABLOY standards
• Assure compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct

The Skills and Experience You Need:

• High School Diploma, GED, or Associate degree (or equivalent experience)
• 2–5 years of sales/customer service experience
• Strong written and verbal communication skills
• Excellent organizational and reasoning abilitiesProficiency in MS Office
• Ability to work independently and collaboratively
• Strong decision-making skills and attention to detail

What we offer! We believe in creating opportunities and providing benefits that empower you to grow, thrive, and build a rewarding lifelong career with us. Here is just a sample of what you can look forward to as a member of our team:

• Paid Vacation, Sick Time, and paid Company Holidays
• Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
• 401(k) Program with company contributions
• Tuition Reimbursement, Learning and Career Development opportunities
• Flexible Spending
• Employee Assistance Program
• Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don’t look at any applications sent by email or post.

Let’s create a safer and more open world - together!

AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.