Account Representative/CSR

Traka Group; Lititz (Lancaster County); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Salary

Paid Vacation

Sick Time

Company Holidays

Medical, Dental, Vision

401(k) Program

Tuition Reimbursement

Flexible Spending

Employee Assistance Program

Discount portal

Recognition programs

Job summary

Tell Manufacturing, an ASSA ABLOY branded company, is seeking an Account Representative to support our Lititz, PA customers and sales team on-site. You will handle orders, provide quotes, and deliver technical product support through direct contact by phone, email or in person.

Ideal candidates have 2–5 years in sales/customer service, strong communication, and solid MS Office skills. You will collaborate with the sales team to close deals while maintaining accurate records of interactions and

Qualifications

• 2-5 years of sales or customer service experience.
• Strong written and verbal communication skills.
• Proficiency in MS Office.
• Ability to work independently and collaboratively.
• Excellent organizational and reasoning abilities.

Responsibilities

• Serve as the primary contact for Tell Manufacturing clients via phone, email, or in person.
• Submit orders, provide quotes/estimates, and communicate product features and benefits.
• Support the Sales team in closing deals and meeting customer needs.
• Provide technical support for installation and troubleshooting of door hardware products.
• Investigate and resolve customer complaints, escalating when necessary.
• Research special product orders and coordinate with procurement for sourcing.
• Maintain accurate records of customer interactions and order tracking.
• Prepare RMAs for returns and shipping discrepancies.
• Contribute to sales materials and customer communications.
• Special assignments as required.

Skills

Communication

Sales

Customer service

MS Office

Order processing

Problem solving

Independent work

Teamwork

Attention to detail

Decision making

Education

High School Diploma / GED / Associate degree

Tools

MS Office Suite

Job description

Account Representative/CSRIf you answered yes... we should talk!Tell Manufacturing, an ASSA ABLOY branded company is growing and adding an Account Representative to our team located in Lititz, Pennsylvania. This is an on-site position supporting our customers and sales team.Come see who we are at:We are expanding and there has never been a more exciting time to join our Team!You'll interact with customers to provide product information, process orders, resolve issues, and deliver technical support. You'll manage new and existing relationships, provide quotes, and ensure customer satisfaction from start to finish.You would also:* Serve as the primary contact for Tell Manufacturing clients via phone, email, or in person* Submit orders, provide quotes/estimates, and communicate product features and benefits* Support the Sales team in closing deals and meeting customer needs* Provide technical support for installation and troubleshooting of door hardware products* Investigate and resolve customer complaints, escalating when necessary* Research special product orders and coordinate with procurement for sourcing* Maintain accurate records of customer interactions and order tracking* Prepare RMAs for returns and shipping discrepancies* Contribute to sales materials and customer communications* Special assignments as required* Maintain a safe and harmonious working environment holding self and others accountable to OSHA and ASSA ABLOY standards* Assure compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of ConductThe Skills and Experience You Need:* High School Diploma, GED, or Associate degree (or equivalent experience)* 2-5 years of sales/customer service experience* Strong written and verbal communication skills* Excellent organizational and reasoning abilities* Proficiency in MS Office* Ability to work independently and collaboratively* Strong decision-making skills and attention to detailWhat we offer! We believe in creating opportunities and providing benefits that empower you to grow, thrive, and build a rewarding lifelong career with us. Here is just a sample of what you can look forward to as a member of our team:* Competitive Salary* Paid Vacation, Sick Time, and paid Company Holidays* Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance* 401(k) Program with company contributions* Tuition Reimbursement, Learning and Career Development opportunities* Flexible Spending* Employee Assistance Program* Discount portal* Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your careerWe review applications regularly, so don't wait!We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.To make sure your personal data is safe, we don't look at any applications sent by email or post.If you have any questions about the role or the process, email Jackie Hayes, Senior Talent Acquisition Specialist at [e-mail]'s create a safer and more open world - together!AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran#LI-JH1#LI-OSA**We are the ASSA ABLOY Group**Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.Experience levelAssociateLocationLititz, Pennsylvania, United States### Benefits of working at ASSA ABLOYOur world of opportunities awaits: including extensive training, international roles and clear expectations for great leadership.