Account Representative - Collegiate Program - Titleist

acushnetgolf; Fairhaven (MA); On-site; USD 49,000 - 61,000; Full time

Benefits offered by this job

Health and well-being programs

401k with company match

Health savings accounts

Flexible spending accounts

Pet insurance

Education assistance

Associate Store access

Job summary

Acushnet Company in the United States is seeking an Account Representative to support the Collegiate Purchase Program. You will manage ~2,000 collegiate golf team accounts, ensuring accurate order processing, applying program pricing, and coordinating across departments to deliver seamless service.

The role emphasizes attention to detail, strong communication, and the ability to balance priorities in a fast-paced setting. This is a Temp to Perm, full-time position with potential for conversion.

Qualifications

• Minimum: 2 years of college
• Preferred: Associate's (AS) or Bachelor's (BS) degree
• 2-4 years in Customer Service or Golf industry required OR 1 year as an Acushnet Company Associate CSR
• Selling experience preferred

Responsibilities

• Serve as a key contact for approximately 2,000 collegiate golf team accounts and deliver exceptional customer service.
• Manage inquiries related to performance, availability, program policies, and order status.
• Ensure accurate and timely order processing and apply program pricing and policies consistently.
• Coordinate specialized requests across internal departments to deliver seamless service.
• Support the Tour Promotions team through project management and administrative coordination.
• Contribute to process improvements and assist with onboarding and training of new team members.

Skills

Customer Service

Communication

Relationship Building

Golf industry knowledge

Education

Two years of college

Associate's degree (AS)

Bachelor's degree (BS)

Job description

Where Performance Meets Purpose

Join a team that values excellence and innovation, at a company known for its iconic golf brands. At Acushnet Company, your background and experience contribute to creating the best products for dedicated golfers worldwide. Here, your performance has purpose.

What You Will Be Doing

As an Account Representative supporting the Collegiate Purchase Program, you'll serve as a key point of contact for approximately 2,000 collegiate golf team accounts, delivering an exceptional customer service experience while supporting the needs of college golf programs nationwide. In this role, you'll manage customer inquiries related to performance, availability, program policies, and order status. You'll ensure accurate and timely order processing, apply program pricing and policies consistently, and coordinate specialized requests across internal departments to deliver seamless service. You'll also support the Tour Promotions team through project management and administrative coordination, contribute to process improvement initiatives, and assist with the onboarding and training of new team members. Success in this position requires strong attention to detail, sound judgement, effective communication, and the ability to balance competing priorities in a fast-paced, collaborative environment. If you're passionate about customer service, enjoy building relationships, and take pride in delivering accurate, high-quality work, we'd love to hear from you. This is a Temp to Perm position. This is a temporary, full-time position with the opportunity to convert to a full-time, permanent role.

What You Bring

• Minimum: 2 years of college


• Preferred: Associate's (AS) or Bachelor's (BS) degree


• 2-4 years in Customer Service or Golf industry required OR 1 year as an Acushnet Company Associate CSR


• Selling experience preferred

Our Commitment to You

At Acushnet Company, we are committed to helping our associates thrive both personally and professionally. From the start, you and your family, including domestic partners, will benefit from a comprehensive suite of health and well-being programs. Enjoy the advantages of paid time off, an onsite fitness center, acupuncture, physical therapy, wellness coaches, and more.

Our financial benefits are designed to secure your future, offering a 401k with company match, health savings accounts, and flexible spending accounts.

Additionally, you'll enjoy perks like pet insurance, legal planning, education assistance, and exclusive access to our Associate Store. At Acushnet Company, your performance has purpose, and we're here to support you every step of the way.

Pay Range: $49,400.00-$61,100.00

Ready to Make an Impact?

Join us at Acushnet Company and be part of a team that values excellence and innovation.

Interview Preparation Questions

This role supports approximately 2,000 collegiate golf team accounts. Tell me about a time when you managed a large volume of customers or requests simultaneously. How did you prioritize competing needs while maintaining a high level of customer service and accuracy?

Describe a situation where a customer had a complex issue that required help from multiple departments. How did you coordinate the resolution, communicate updates to the customer, and ensure a positive outcome?

EEO & Additional Statements

Acushnet Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. EEO Employer/Veteran/Disabled.

Acushnet Company respects the intellectual property and confidential information of third parties. Our policy is that no employee or applicant shall disclose confidential information of a third party to Acushnet Company. Accordingly, please do not include any confidential information of a current or previous employer on your resume or any other materials you provide to us.

Acushnet Company participates is E-Verify.

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