Account Representative, Certification Services

Aib International; Manhattan (KS); Remote; USD 39,000; Full time

Job summary

Join a forward-thinking company as an Account Representative in Certification Services! In this dynamic role, you will be responsible for managing client inquiries, coordinating with certification managers, and ensuring effective communication within the team. Your contributions will enhance customer service and efficiency while supporting the certification process. This innovative firm values professionalism and offers a collaborative environment where your skills will shine. If you're ready to make an impact and grow your career in a supportive setting, this opportunity is perfect for you!

Qualifications

• High School diploma or equivalent with two years post-secondary education or equivalent experience.
• Working knowledge of ISO Standards and Quality Systems preferred.

Responsibilities

• Assist clients with inquiries and manage documentation for audits.
• Coordinate with Certification Managers on application approvals.
• Support internal customer inquiries regarding Quality System procedures.

Skills

Verbal Communication

Writing Skills

Customer Service

Sales Support

Quality System Knowledge

Education

High School Diploma

Associates Degree

Tools

Office Software

AQMS

Job description

Account Representative, Certification Services

Job Category: Certification Services

Requisition Number: ACCOU001058

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• Posted : April 29, 2025
• Full-Time
• Remote
• Salary : $39,000 USD per year

Locations

Showing 1 location

Remote

Description

Description of Job Function:

Responsible for assisting the Certification body with client inquiries, follow up and outbound calling. Effective interaction with Certification Services team, auditors, office staff and clients to effectively manage day to day activity and documentation.

• Manage client inquiries and follow up process.
• Make outbound calls to potential clients.
• Assist with ensuring new clients complete the required documentation to assure that audits are carried out effectively according to the Quality System.
• Coordinate with Certification Managers on application approvals.
• Maintain scheduling database and files including, but not limited to, new accounts, closed accounts, scheduling and personnel changes.
• Interact with Client Services and Management Staff to schedule audits and training activities.
• Assist with internal customer inquiries regarding the Quality System procedures and competence records needed for all personnel completing certification activities.

Additional Activities:

• Process correspondence as required.
• Support the certification activities by providing and sourcing relevant documentation and literature for auditors and administrative personnel.
• Work alongside the Associate, Certification Services to support the maintenance of client accounts.
• Work alongside the Reports Associate, Certification Services to support the post audit process.
• Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate that will be conducive to maximum employee morale, productivity and efficiency and effectiveness.
• Assist with identification of areas to enhance efficiencies and increase customer service.
• Perform other duties as assigned by supervisor.

AIBI – Certification Services staff, AIB and AIBI staff, Client Services and Business Processes Scheduling & Reporting, food processors, food distributors and food-related packaging facilities

Qualifications Required:

Education

• High School diploma (or equivalent) and two years post-secondary education or equivalent experience.

Experience

• Working knowledge of Quality System implementation, control and maintenance – ISO Standards, BRCGS and SQF Standards, IFS, ISO/TS 17065, ISO/IEC 17021, PPC, etc. is preferred.
• Inside sales experience or other sales support experience preferred.

Administrative Skills

• Must be able to demonstrate excellent verbal communication skills and clear and concise writing abilities including correct grammar, sentence structure, and spelling. Must be able to work independently of direct supervisors.
• Computer proficiency (Office and AQMS)

On-going maintenance

• Annual performance review

Other Requirements:

Must conduct themselves in a professional manner at all times including appearance and demeanor, while being respectful and maintain confidentiality at all times.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualifications

Education

Required

Associates or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.