Account Representative

Hazelett-Corporation; Thayer Beach (VT); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical coverage 24 plans

Dental premiums 100% paid

Life, AD&D, Short-Term Disability

401k matching after 90 days

Holiday schedule

Paid time off 4 weeks

On-site athletic trainer

Beach access and boat mooring

Growth and skill development

Job summary

Hazelett Corporation seeks an Account Representative for the Inside Sales team to build strong customer relationships and support the sales process from quotation through delivery. You will collaborate with engineering, manufacturing, purchasing, and logistics to ensure exceptional service and a seamless experience.

This role offers problem-solving, teamwork, and a fast-paced environment, with two work mode options: Remote (US) or Hybrid (Colchester, VT).

Qualifications

• Excellent customer service and relationship-building skills.
• Strong verbal and written communication abilities.
• Exceptional organizational skills with the ability to prioritize multiple projects.
• Strong attention to detail and follow-through.
• Experience with ERP systems and Microsoft Office.
• Ability to work effectively both independently and as part of a collaborative team.
• A proactive mindset with strong problem-solving skills.
• Dependability, professionalism, and a commitment to delivering exceptional service.
• Willingness to obtain Hazardous Materials Shipping Certification (training provided).

Responsibilities

• Build and maintain strong relationships with your assigned customers.
• Prepare and manage quotations, sales orders, invoices, packing lists, and shipping documentation.
• Provide outstanding customer service by responding to inquiries and resolving issues promptly.
• Coordinate freight quotations, bookings, customs documentation, and delivery logistics.
• Partner with Sales and Marketing to support business growth and recommend products or services.
• Maintain accurate customer and account records within the ERP system.
• Collaborate with Engineering, Purchasing, Manufacturing, and other departments to ensure orders are executed efficiently.
• Establish pricing within company guidelines.
• Support Hazelett global subsidiaries and other projects as assigned.

Skills

Customer service

Relationship-building

Verbal & written communication

Organizational skills

Attention to detail

Team collaboration

Problem solving

Dependability

Proactive mindset

Education

College degree or equivalent

Experience in customer service/inside sales/account management

Tools

ERP systems

Microsoft Office

Job description

Description

Hazelett Corporation is a global leader in continuous metal casting technology. Our strip-casting machines integrate mechanical, electrical, thermal, and automation systems to produce materials used in automotive structural components, aluminum, lead-acid batteries, and copper wiring. For more than 100 years, we've combined engineering excellence with advanced manufacturing to deliver world-class equipment that helps customers improve productivity and performance across the globe.

POSITION OVERVIEW

Hazelett is seeking an Account Representative to join our Inside Sales team. In this customer-focused role, you'll build strong relationships with an assigned customer base while supporting the sales process from quotation through delivery. Working closely with engineering, manufacturing, purchasing, and logistics, you'll help ensure customers receive exceptional service and a seamless experience.

This is an excellent opportunity for someone who enjoys problem-solving, building relationships, and working in a collaborative, fast-paced environment.

We currently have two opportunities available:

• Remote (U.S.) – This position is open to candidates located anywhere in the United States. Initial training will take place at our corporate headquarters in Colchester, Vermont. Periodic travel to our Colchester office is required for training, team meetings, and collaboration.
• Hybrid (Colchester, VT) – This position combines onsite and remote work for candidates located near our corporate headquarters in Colchester, Vermont.

WHAT YOU WILL DO

• Build and maintain strong relationships with your assigned customers.
• Prepare and manage quotations, sales orders, invoices, packing lists, and shipping documentation.
• Provide outstanding customer service by responding to inquiries and resolving issues promptly.
• Coordinate freight quotations, bookings, customs documentation, and delivery logistics.
• Partner with Sales and Marketing to support business growth and recommend products or services.
• Maintain accurate customer and account records within the ERP system.
• Collaborate with Engineering, Purchasing, Manufacturing, and other departments to ensure orders are executed efficiently.
• Establish pricing within company guidelines.
• Support Hazelett global subsidiaries and other projects as assigned.

Requirements

WHAT YOU WILL NEED

• Excellent customer service and relationship-building skills.
• Strong verbal and written communication abilities.
• Exceptional organizational skills with the ability to prioritize multiple projects.
• Strong attention to detail and follow-through.
• Experience with ERP systems and Microsoft Office.
• Ability to work effectively both independently and as part of a collaborative team.
• A proactive mindset with strong problem-solving skills.
• Dependability, professionalism, and a commitment to delivering exceptional service.
• Willingness to obtain Hazardous Materials Shipping Certification (training provided).

EDUCATION

• College degree or an equivalent combination of education and relevant experience.
• Experience in customer service, inside sales, account management, or a related business function is preferred.

WHAT WE OFFER:

• Hazelett offers 24 plans through its medical coverage and for most of the plans, Hazelett pays 100% of the premiums.
• Hazelett pays 100% of Dental Premiums for one of the best plans in the state.
• Life, AD&D, Short-Term Disability Insurance.
• Matching 401k after 90 days. Fully vested since once you start contributing!
• 9 Company Holidays.
• 4 weeks of paid time off.
• On-site Athletic Trainer.
• Free use of our company beach on Malletts Bay and boat mooring at a discounted price.
• Opportunities for growth and skill development.

WHY YOU WANT THIS OPPORTUNITY:

At Hazelett, you'll work with customers around the world while supporting innovative equipment used throughout the metals industry. As an Account Representative, you'll play a key role in delivering an outstanding customer experience and helping projects move from quotation to successful delivery. If you enjoy building relationships, working across teams, and making a meaningful impact, Hazelett offers an exciting opportunity to grow your career.

The base pay range for this full-time position is $60,000 – $65,000. Your base pay will depend on your skills, qualifications, experience, and location. In addition, our ranges are determined by role, level, and location.

Hazelett is passionately committed to a diverse, equitable, and inclusive work culture. Join us in building a community where differences are our strength, and where everyone has an equal chance to thrive.