Account Representative

Bryce Corporation; Searcy (AR); On-site; USD 60,000 - 68,000; Full time

Job summary

Bryce Corporation in Searcy, Arkansas, is seeking an experienced Customer Account Manager to steward key accounts and coordinate demand planning, orders, and inventory. You will work closely with Account Executives, monitor forecasts, and ensure timely communication between customers and internal teams.

The role requires a high school diploma (BA/BS preferred) and 3+ years in customer service or demand planning in packaging.

Qualifications

• Excellent verbal/written communication skills.
• Ability to synthesize and filter inputs from multiple sources to key on the most important influences impacting future demand.
• Ability to analytically and independently solve problems.
• Ability to work under pressure in adverse conditions and maintain a high level of professionalism.
• Ability to interact professionally with customers in face-to-face meetings.

Responsibilities

• Build relationships with key customer accounts and partner with Account Executives in meeting total customer satisfaction.
• Maintain uninterrupted supply of packaging material to all assigned customers by managing items/orders from inception to final product received by customer's facilities.
• Load inventory, usage, and forecast. Monitor and correct data queue errors.
• Evaluate incoming forecast, inventory, and usage files for accuracy. Make adjustments where required.
• Serve as liaison between customers and all departments within the company.
• Assist with capacity, material, logistics, and manufacturing issues.
• Assists with item/order change management and communication to appropriate personnel.
• Assists R&D in trial requests and QC on quality issues for the benefit of the company and customer.
• Issues debit and credit memos as required.
• Work with other departments to improve policies and streamline processes for manufacturing efficiencies and customer satisfaction.
• Some travel may be required.
• Other duties as assigned

Skills

Excellent communication

Analytical thinking

Problem solving

Work under pressure

Customer interaction

Team player

Education

High school diploma

BA/BS preferred

Tools

Microsoft Excel

PowerPoint

Outlook

SAP

Job description

Summary: Manage targeted customer accounts and exercise significant discretion and independent judgement to make tactical and strategic decisions regarding those accounts. This includes customer demand management, order management, finished goods inventory control, expediting shipments, and all communications between customers and various internal personnel.

Key Accountabilities

• Build relationships with key customer accountrs and partner with Account Executives in meeting total customer satisfaction
• Maintain the uninterrupted supply of flexible packaging material to all assigned customers by managing items/orders from inception to final product being received by customer's manufacturing facilities
• Load inventory, usage, and forecast. Monitor and correct data queue errors
• Evaluate incoming forecast, inventory, and usage files for accuracy. Make adjustments where required
• Serve as liaison between customers and all departments within the company
• Assist with capacity, material, logistics, and manufacturing issues
• Responsibilites in item/order change management and communication to appropriate personnel
• Assists Research and Development in trial requests and Quality Control (QC) on quality issues for the benefit of the company and customer
• Issues debit and credit memos as required
• Work with other departments to continually evaluate policies and test new procedures and locate opportunities to streamline processes that will improve manufacturing efficiencies and customer satisfaction
• Some travel may be required
• Other duties as assigned

Education And Experience

• High school diploma required. BA/BS strongly preferred
• A combination of 3+ years of customer service experience and demand planning experience or equivalent packaging industry experience
• Understanding of Material Requirement (MRP) and Master Production Schedule (MPS) and a background in manufacturing processes required

Skills, Abilities, And Competencies

• Excellent verbal/written communication skills
• Ability to synthesize and filter inputs from multiple sources to key on the most important influences impacting future demand
• Ability to analytically and independently solve problems
• Ability to work under pressure in adverse conditions and maintain a high level of professionalism
• Ability to professionally interact with customers in face-to-face meetings
• Must be a team player and maintain a positive attitude
• Microsoft Excel, PowerPoint, Outlook and SAP knowledge preferred