Account Representative

Koch; City of Norwich (NY); On-site; Full time

Job summary

Join a leading company as an Account Representative, responsible for driving sales efforts by engaging with customers, preparing quotes, and ensuring excellent service. This mid-senior level role offers opportunities for professional growth in a supportive environment focused on innovation and customer satisfaction.

Benefits

Medical, Dental, and Vision Insurance

Flexible Spending and Health Savings Accounts

Retirement Plan

Paid Vacation

Educational Assistance

Qualifications

• Experience in a sales support or similar role.
• Experience with Microsoft Office products including Excel, Word, and PowerPoint.
• 5+ years of experience in a sales or sales support role is preferable.

Responsibilities

• Communicate effectively with customers to understand their needs and provide solutions.
• Prepare and deliver accurate quotes and order acknowledgements.
• Collaborate with internal teams to gather technical information.

Skills

Customer Communication

Attention to Detail

Problem Solving

Tools

Microsoft Office

Job description

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Your Job

As an Account Representative at Chentronics, you will play a pivotal role in driving our sales efforts by engaging with existing and potential customers. Your primary responsibilities will include building relationships, preparing quotes, processing purchase orders, and ensuring excellent customer service throughout the sales process. You will collaborate closely with various departments within Chentronics to gather technical information and deliver it to customers in a clear and understandable manner.

Your Job

As an Account Representative at Chentronics, you will play a pivotal role in driving our sales efforts by engaging with existing and potential customers. Your primary responsibilities will include building relationships, preparing quotes, processing purchase orders, and ensuring excellent customer service throughout the sales process. You will collaborate closely with various departments within Chentronics to gather technical information and deliver it to customers in a clear and understandable manner.

Our Team

Each day, you will engage with a diverse range of individuals, including engineers, technicians, sales professionals, and customers. Your primary focus will be on customer communication, quote preparation, and tracking the sales process. Through proactive engagement and excellent service, you will contribute to the growth and success of Chentronics.

What You Will Do

• Communicate effectively with customers, both inbound and outbound, to understand their needs and provide appropriate solutions.
• Prepare and deliver accurate quotes and order acknowledgements in a timely manner, ensuring attention to detail and adherence to company policies.
• Provide seamless and excellent customer service, guiding customers through the sales process and addressing any inquiries or concerns.
• Collaborate with internal teams to gather technical information and ensure alignment on customer requirements.
• Actively participate in sales meetings and contribute insights to improve sales strategies and processes.
  
  
  

Who You Are (Basic Qualifications)

• Experience in a sales support or similar role
• Experience with Microsoft Office products (Excel, Word, PPT, Outlook, etc.) to include formatting, macros, protection, templates, etc.
  
  
  

What Will Put You Ahead

• 5+ years of experience in a sales or sales support role
• Experience with CRM/Salesforce preferred
• Additional education or certifications related to sales or relevant industries
  
  
  

Depending on experience, the anticipated compensation for this role will be $25 - $35 an hour.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

Chentronics, LLC, a Koch Engineered Solutions group company and a part of Koch Industries, is an ISO 9001 manufacturer of industrial grade ignition and flame safety systems for a wide variety of fuels and burner system applications. From natural gas to bunker grade crude, Chentronics manufactures powerful systems for reliable ignition and dependable flame detection. Our systems ignite and detect flame on flares, burners, boilers, pilots, gas turbines, and other applications for global markets including Utilities, Petrochemical, Industrial, and Marine applications. We offer state of the art ignition and flame safety solutions tailored to each of these markets. Chentronics is looking for enthusiastic professionals who enjoy engaging our customers and developing innovative products to serve their needs. www.chentronics.com

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

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