Account Representative

Givens Incorporated; Chesapeake (VA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Disability Insurance

Growth Opportunities

Job summary

Givens Incorporated in Chesapeake, VA is seeking an Account Representative to join our logistics and warehousing team. This full-time, temp-to-perm position serves as the primary contact for assigned customer accounts, coordinating inbound and outbound shipments and maintaining accurate records.

The ideal candidate has strong customer service and administrative skills, experience in logistics or warehousing is a plus, and proficiency with Microsoft Office.

Qualifications

• 2+ years in clerical/administrative role; 3+ preferred.
• Customer service experience; 3+ preferred.
• Logistics/warehousing/import-export experience is a plus.
• Proficiency with Outlook, Excel, Word.

Responsibilities

• Serve as main contact for assigned customer accounts.
• Provide excellent customer service via phone and email.
• Coordinate inbound/outbound shipments with customers, warehouse ops, carriers.
• Process orders and provide daily activity and reports.
• Prepare shipping documents (bills of lading, packing lists, etc.).
• Assist with import/export shipments and communicate with customers.
• Maintain accurate shipping, receiving, billing and inventory records.
• Monitor shipments and resolve issues with documentation.
• Support inventory activities and cycle counts.
• Prepare customer invoicing and supporting docs.
• Respond to questions and service issues promptly.
• Escalate issues when needed.
• Learn and use the warehouse management system.

Skills

Customer service

Administrative support

Microsoft Office

Attention to detail

Multi-tasking

Tools

NAVIS port system

Job description

Account Representative – Logistics & Warehousing

Location: Chesapeake, VA

Job Type: Full-Time, Temp-to-Perm

Pay: $18.00–$19.00 per hour, depending on experience

About Givens

Givens is Driven to Deliver — both for our customers and our employees. Since 1957, we have provided customers with single-source solutions for warehousing, distribution, transportation, packing and crating, and air freight services. We have experienced significant growth over the last several years and continue to expand.

We are currently looking for an Account Representative to join our Chesapeake team. This position works directly with assigned customers and serves as a key link between the customer, warehouse operations, transportation providers, and other parties involved in their shipments.

The ideal candidate has strong customer service and administrative skills, is comfortable working in a fast-paced environment, and can manage multiple priorities while maintaining accuracy and attention to detail. Experience in logistics, transportation, warehousing, import/export, or a similar industry is a plus.

What You'll Do

• Serve as a primary point of contact for assigned customer accounts.
• Provide excellent customer service through regular phone and email communication.
• Coordinate inbound and outbound shipments with customers, warehouse operations, transportation providers, carriers, and port authorities.
• Process customer orders and provide daily customer activity, discrepancy, and project reports.
• Prepare and process shipping documents, including bills of lading, packing lists, receiving reports, job orders, and other customer-specific documentation.
• Assist with import and export shipments and communicate with customers throughout the shipment process.
• Maintain accurate shipping, receiving, billing, and inventory records.
• Monitor shipments and resolve documentation or confirmation errors.
• Assist with inventory activities, including cycle count reports, relocations, and inventory discrepancies.
• Prepare customer invoicing and supporting documentation.
• Respond promptly and professionally to customer questions, concerns, and service issues.
• Escalate issues to management when necessary.
• Learn and become proficient in the company's warehouse management system.

What We're Looking For

• Minimum of 2 years of clerical, administrative, account support, or related experience; 3+ years preferred.
• Customer service experience; 3 years preferred.
• Logistics, transportation, warehousing, import/export, or supply chain experience is preferred.
• Proficiency with Microsoft Office, particularly Outlook, Excel, and Word.
• Knowledge of the NAVIS port system is a big plus.
• Strong written and verbal communication skills.
• Excellent organizational and multitasking skills.
• Strong attention to detail and accuracy.
• Dependable and able to manage responsibilities with limited supervision.
• Ability to remain professional and solution-focused when handling customer concerns.
• Comfortable working in a fast-paced environment with changing priorities.
• Strong problem-solving skills and willingness to learn new systems and processes.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Basic and Voluntary Life Insurance
• Paid Time Off
• Short-Term and Long-Term Disability
• Opportunities for growth within the company
• Pay: $18.00–$19.00 per hour, depending on experience