Account Representative

First Bank & Trust; Ankeny (IA); On-site; USD 30,000 - 47,000; Full time

Job summary

FirstBank & Trust in Ankeny, IA seeks a relationship-focused professional to oversee a portfolio of transportation industry clients. You will develop strong client relationships, manage risk, and advise on receivables and credit decisions.

Responsibilities include monitoring client aging, supporting pricing and proposals, maintaining accurate records, and collaborating with credit and operations teams to safeguard credit quality.

Qualifications

• Bachelor's degree not required; Associate's degree with 2+ years of relevant experience.
• Effective verbal, written and interpersonal communication skills.
• Highly organized and detail oriented with proven analytical skills.
• Proficiency in Microsoft Office; ability to learn factoring OS technology.

Responsibilities

• Interact with factoring clients to build relationships and advise on receivable solutions.
• Monitor activity trends, assess aging, and address discrepancies.
• Evaluate credit risk and prepare credit proposals in collaboration with teams.
• Maintain client records, update documentation, and support portfolio reviews.
• Manage reserve accounts and report on balances related to risk.
• Explain factoring benefits to clients and contribute to business development.

Skills

Relationship management

Communication

Organizational skills

Analytical skills

Education

Associate's degree

Tools

Microsoft Office

Factoring software

Job description

Job Description:

This person will oversee a portfolio of business relationships in the transportation industry to achieve client and risk management goals for FirstLine Funding Group. This position is responsible for developing strong client relationships and overall client satisfaction by leveraging their relationship management skills.

Qualifications: This person should have an Associate's degree, plus two years of relevant work experience or the equivalent. This person must possess effective verbal, written and interpersonal communication skills, be highly organized and detail oriented with proven analytical skills and the ability to meet deadlines. Basic financial acumen and familiarity with accounts receivable concepts is essential. The ability to manage numerous business clients and assist with project initiatives while providing exceptional customer service is key. Proficiency in Microsoft Office and the ability to learn factoring operating system technology is necessary.

Principal Responsibilities:

• Consistently interact with factoring clients to build strong relationships by having thorough and meaningful conversations. With assistance from management, work to become a trusted advisor, offering guidance on prospective debtors and receivable solutions to enhance client aging performance and overall profitability.

• With oversight, monitor and identify trends in activity. Mitigate risk and discrepancies on the portfolio and promptly take appropriate action to address or correct the issue. Review and conduct a receivable aging assessment regularly for each client to ensure the aging is performing in a satisfactory manner. When appropriate, analyze client provided financials for assigned clients within the portfolio.

• With input from management, apply sound credit judgment to evaluate credit risks associated with prospective and existing clients. Prepare and present comprehensive credit proposals and recommendations, collaborating with credit and operations teams for prudent risk management, ensuring credit quality and optimal collateral performance.

• Monitor current factoring files to ensure proper maintenance according to established procedures. Consistently update account information to ensure accurate customer records. Monitor in-process factoring files for receipt of complete and accurate documentation. Directly manage any review process if required, portfolio reviews, risk rating changes and other specified portfolio documentation.

• Manage reserve accounts. Report concerns regarding status of reserve balances as it pertains to risk on accounts-receivable aging.

• Communicate the benefits and advantages of the factoring product to prospective clients as well as referral sources. Review publications and attend functions when requested to gain further knowledge of industry and competitors. With input from management, structure, prepare and present client opportunities for factoring relationships. Be willing to help drive revenue growth by assisting the business development team to review and analyze new prospective client relationships.

• Consult with leadership to ensure account portfolios align with credit policies and approval requirements. Advise management on client account matters, including business activities, performance, opportunities, and recommended actions.

• Keep informed of industry and overall economic and financial trends, which may impact the factoring client portfolio.

• Attend pertinent team, underwriting, business development, and risk management meetings to learn and actively contribute to decisions that impact the factoring unit.

• Act in accordance with FBT policies and procedures as set forth in the employee handbook.

• Adhere to compliance procedures and participate in required compliance training.

Compensation Grade

Hourly Grade 4

First Bank & Trust is an Equal Opportunity, affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran. Read our complete Equal Employment Opportunity Policy Statement. Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at 800.843.1552 or email [e-mail].