Account Manager - SBC

American Momentum Bank; Midland (TX); On-site; USD 50,000 - 80,000; Full time

Job summary

American Momentum Bank in Midland, TX is seeking an Account Manager to oversee a moderate to complex client portfolio and act as the primary contact for clients and their debtors. The role focuses on collecting payments for purchased receivables and ensuring a smooth onboarding experience.

Ideal candidates have a high school diploma and 6–12 months of account management experience in a factoring environment, with strong Office skills and Cadence software proficiency.

Qualifications

• High school diploma or equivalent with business/office training.
• 6–12 months experience in an account management role at a factoring company.
• Proficient with Microsoft Office (Word, Excel, Outlook) and Cadence software.

Responsibilities

• Manage, maintain, and grow a client portfolio.
• Coordinate with debtors to collect payment on receivables.
• Lead onboarding meetings to ensure a positive client start.
• Review invoices and documentation for receivable eligibility.
• Verify asset quality and maintain proper documentation.
• Communicate with clients to resolve payment issues and inquiries.
• Conduct client reviews (90 days/annually) as required.

Skills

Communication skills

Organizational skills

Analytical thinking

Attention to detail

Customer service

Education

High school diploma or equivalent

Tools

Word

Excel

Outlook

Cadence software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Full-Time Midland, TX, US

Location: Midland, TX

JOB OVERVIEW:

The Account Manager will manage and grow a moderate to complex portfolio of Clients and will work with those Client's Debtors to collect payment of purchased receivables. The Account Manager will be the Client's primary point of contact.

ESSENTIAL FUNCTIONS:

• Manage, maintain, and grow a moderate to complex Client portfolio
• Work with Client's Debtors to collect payment of purchased receivables.
• Conduct Client First Funding meetings and ensures a positive onboarding experience for all new clients ;
• Review and validate incoming invoice schedules and supporting documentation to ensure receivable eligibility prior to funding;
• Conduct timely verifications to ensure asset quality and proper documentation is maintained;
• Send Notices of Assignment to new debtors and confirm Notices with existing debtors;
• Work with Clients to set demand deposit accounts for debtors who do not acknowledge Notices;
• Discuss payment issues (over/under payments, duplicate payments, non-factored cash, non-sufficient funds checks, credit memos, charge backs, disputes, contra-accounts) with debtor when necessary;
• Complete Client reviews (90 day and/or annual) as required;
• Request and update Client documentation (taxes, insurance, etc.) as required;
• Update Client information as needed;
• Update Client and Debtor buy/no-buy status as needed
• Identify and anticipate client facility issues and proactively propose solutions as appropriate.
• Work with the client and the Credit Supervisor on any new debtor requests and ensure proper procedures regarding their credit approval are followed.
• Provide timely responses to all client requests
• Maintain positive and professional demeanor with clients at all times

EDUCATION & EXPERIENCE:

• High school education or equivalent with vocational training in business and office operations.
• Minimum six to twelve months prior experience in an account management position at a factoring company

KNOWLEDGE, SKILLS, & ABILITIES:

• Proficient in Microsoft Office specifically Word, Excel, and Outlook
• Proficient in JHA Cadence software
• Ability to read, analyze and interpret professional, financial, and legal documents.
• Ability to interpret technical instructions and deal with an assortment of variables.
• Ability to collect and analyze data in order to define and solve problems.
• Organizational skills and ability to balance several ongoing projects simultaneously.
• Ability to communicate in a clear, concise manner.
• Ability to successfully handle difficult customer interactions.
• Professional oral and written communications skills for communicating and building relationships with contacts.

CERTIFICATIONS & LICENSES:

• There are no certifications and/or licenses required to perform this job role.

PHYSICAL & MENTAL DEMANDS:

• Work is performed in a general office/banking environment.
• Regularly required to use hands, feel, and reach with arms, walking, standing, hearing, talking, reading, writing, and carrying up to 10 lbs.
• Position requires sitting at a desk for extended periods of time.
• Attention to detail and mental concentration are necessary for accurately performing tasks, working in a stressful and fast-paced environment, and handling frequent interruptions.
• Willingness to adapt to frequently changing environment is required.
• Must on occasion deal with emotional and/or concerning behavior from other staff and be able to respond calmly and professionally.
• The noise level when performing this job is typically low to moderate.