Account Relationship Manager

WASA Wasatch Product Development; Layton (UT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, vision & dental coverage

Life insurance

Disability insurance

401k

Job summary

Wasatch Labs is seeking an Account Representative to act as the primary contact for assigned customers, grow existing accounts, and ensure high satisfaction. You will manage relationships, forecast activity, and coordinate with internal teams to deliver value-driven solutions.

The role emphasizes proactive communication, on-site support during visits, and collaboration with the Sales Account Executive to drive new business and onboarding of clients.

Qualifications

• Experience in sales, account management, or customer-facing roles
• Strong communication and relationship-building skills
• Ability to manage multiple accounts and priorities effectively
• Excellent communication, organization, and relationship-building skills
• Customer-focused mindset with strong problem-solving abilities
• Computer literacy with MS Word, Excel and Outlook
• High professionalism and discretion with confidential information
• Spanish language skills are a plus
• Collaboration and teamwork
• Adaptability in a fast-paced environment

Responsibilities

• Work closely with the Sales Account Executive to manage assigned customer accounts
• Serve as the main liaison for assigned customer accounts
• Build and maintain strong, long-term client relationships
• Coordinate with internal teams to meet customer expectations
• Address customer concerns and escalate issues as needed
• Ensure accurate forecasting and reporting of account activity
• Proactively communicate order status and potential delays
• Prepare and deliver monthly inventory and PO reports
• Assist customers during on-site visits to support operations
• Support new business development and onboarding of new clients
• Collaborate with internal teams to deliver value-driven solutions
• Provide sales-related administrative support to executive leadership as needed

Skills

Sales experience

Account management

Customer-facing

Communication skills

Relationship-building

Multi-account management

Organization

Professional discretion

Spanish a plus

Teamwork

Adaptability

Tools

Microsoft Word

Excel

Outlook

Job description

Wasatch Labs is seeking an Account Representative to act as the primary contact for assigned customers, grow existing accounts, and ensure high satisfaction. You will manage relationships, forecast activity, and coordinate with internal teams to deliver value-driven solutions.

The role emphasizes proactive communication, on-site support during visits, and collaboration with the Sales Account Executive to drive new business and onboarding of clients.