Account Representative

Rhyz; West Valley City (UT); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Vision coverage

Dental coverage

Health savings account

401k

Free therapy access

Vacation policy

Job summary

Wasatch Labs is seeking an Account Representative to serve as the primary contact for assigned customers, nurture relationships, and identify growth opportunities. You will collaborate with the Sales Account Executive, coordinate with internal teams, and ensure timely forecasts and reports while supporting onboarding of new clients during on-site visits.

The role emphasizes proactive communication, problem-solving, and delivering value-driven solutions in a fast-paced environment.

Qualifications

• Experience in sales, account management, or customer-facing roles.
• Strong communication and relationship-building skills.
• Ability to manage multiple accounts and priorities effectively.
• Excellent communication, organization, and relationship-building skills.

Responsibilities

• Work closely with the Sales Account Executive to manage assigned customer accounts.
• Serve as the main liaison for assigned customer accounts.
• Build and maintain strong, long-term client relationships.
• Coordinate with internal teams to meet customer expectations.
• Address customer concerns and escalate issues as needed.
• Prepare and deliver monthly reports, including inventory status and PO reports.
• Assist customers during on-site visits to support operations and strengthen relationships.
• Collaborate with internal teams to deliver value-driven solutions and resolve needs.
• Provide sales-related administrative support to executive leadership as needed.

Skills

Excellent communication

Relationship building

Account management

Customer-focused

Problem solving

Multitasking

Microsoft Office

Spanish language skills

Job description

Company:Wasatch LabsJob Title: Account RepresentativeOverviewThe Account Representative serves as the primary point of contact for assigned customers,managing relationships, identifying opportunities, and ensuring a high level of customersatisfaction. This role focuses on growing existing accounts, resolving customer needs, andcollaborating internally to deliver value-driven solutions.Key Responsibilities Work closely with the Sales Account Executive to manage assigned customeraccounts Serve as the main liaison for assigned customer accounts Build and maintain strong, long-term client relationships Coordinate with internal teams (accounting, operations) to meet customerexpectations Address customer concerns and escalating issues as needed Ensure accurate forecasting and reporting of account activity Proactively communicate order status, changes, or potential delays Prepare and deliver monthly reports, including inventory status and purchase order(PO) reports Assist customers during on-site visits to support operations and strengthenrelationships Support new business development and lead effective onboarding of new clients Collaborate with internal teams to deliver value-driven solutions and resolvecustomer needs Provide sales-related administrative support to executive leadership as neededQualifications Experience in sales, account management, or customer-facing roles Strong communication and relationship-building skills Ability to manage multiple accounts and priorities effectively Excellent communication, organization, and relationship-building skills Customer-focused mindset with strong problem-solving abilities Computer literate, proficient with Microsoft word, Excel and Outlook. High level of professionalism and discretion when handling confidential information Spanish language skills are a plus Collaboration and teamwork Adaptability in a fast-paced environmentOur Benefits & Perks:You will be part of an engaged, inclusive, global community that values family, giving back, beauty, and sustainability. We offer competitive benefits to eligible employees with comprehensive medical, vision, and dental coverage; supplemental life, voluntary short-term, and disability insurance; free access to therapists; a health savings account and 401k. You'll also be empowered to prioritize what's important to you through our vacation policy.