Account/Project Support Specialist I

AMECO; Harrison (OH); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO

401K plan

Life insurance

Disability insurance

Employee assistance program

Holidays

Career development

Job summary

AMECO is seeking an experienced Account/Project Support Specialist to work with customers, Operations, Purchasing and Account Managers to ensure customer-centric, profitable repeat business. You will act as a liaison between the customer and AMECO, ensuring needs are met while maintaining healthy margins.

The role emphasizes process improvement and value adds. The ideal candidate is collaborative, detail oriented, and capable of multi‑tasking in a fast-paced environment, with strong customer

Qualifications

• Two-year technical or business degree preferred.
• Minimum of 3 years of sales, account management or customer service-related work experience.
• Ability to communicate with business etiquette verbally or electronically to management, coworkers, clients, vendors, contractors, and visitors.
• Intermediate Excel skills are a must.
• SAP experience would be a definite plus, particularly SAP Business One.

Responsibilities

• Prepare quotes and enter customer orders daily.
• Make sales and customer service follow-up calls to customers.
• Assess program strengths and identify areas for improvement and increased profitability inside our operation.
• Facilitate customer feedback to assess strengths and identify areas for improvements.
• Collaborate and grow relationships with customers ensuring reliability and accountability.
• Manage and utilize opportunities to lower costs and increase revenue.
• Work with the customer and Account Manager on pricing, inventory, and reporting needs.

Skills

Multitasking

Problem-solving

Communication

Analytical skills

Teamwork

Education

Two-year technical or business degree

Tools

SAP Business One

Microsoft Excel

Job description

AMECO is looking to hire an experienced and highly motivated Account/Project Support Specialist. As an Account/Project Support Specialist, you will work directly with customers, Operations, Purchasing, Account Managers to ensure a customer‑centric and profitable repeat business for AMECO. As a liaison between the Customer and Departments within AMECO, you will ensure the customer’s needs are being met while still maintaining healthy margins. This position will always be looking for process improvements and value adds. The ideal candidate is a team player who is comfortable multi‑tasking, computer oriented, organized, detail oriented with exceptional customer service skills. Our customer base includes construction businesses, contractors, scaffolding, industrial, electrical power welding & rigging industries to name a few.

Key Responsibilities

• Prepare quotes and enter customer orders coming directly from the customer or Account Managers daily.
• Make sales and customer service follow‑up calls to customers.
• Assess program strengths and identify areas for improvement and increased profitability inside our operation.
• Facilitate customer feedback to assess our strengths and identify areas for improvements in our operation.
• Collaborate and grow relationships with our customers ensuring reliability and accountability.
• Managing and utilizing opportunities to lower overall costs and increase revenue.
• Work directly with the customer and Account Manager on pricing, inventory, and reporting needs for the job.
• Adhere to and support AMECO’s Health, Safety and Environmental and Sustainability Policies.
• Effectively develop and apply core skills to the job.
• May need to travel to attend to business‑related matters.
• Analyze and make independent recommendations regarding solutions to problems with varying complexity.
• Meet expectations on attendance and punctuality.

Requirements

• Accredited two (2) years technical or business degree, preferred.
• Minimum of 3 years of sales, account management or customer service‑related work experience.
• Ability to communicate with business etiquette verbally or electronically to management, coworkers, clients, vendors, contractors, and visitors.
• Intermediate Excel skills is a must.
• Industrial/Construction tooling knowledge is a plus.
• Strong multitasking and problem‑solving skills in a fast‑paced environment is a must.
• SAP experience would be a definite plus, particularly SAP Business One.
• Must possess excellent analytical and problem‑solving skills.
• Essential to juggle multiple time‑sensitive priorities, while delivering quality support to customers in a fast‑paced environment.
• Must be able to work well within a team environment.

We are looking for someone with a proven track record of sales. For the right candidate that is driven, and service oriented, we are willing to invest in your growth and success.

What we provide

In return, we invest in our associates through career development, continued training, advancement opportunities, job stability and a competitive compensation and benefit package including:

• Base wage/salary
• Employee Development
• Medical: PPO or HDP + HSA or FSA
• Dental
• Vision
• 8 Paid Holidays
• PTO
• 401K Plan w/ 4% company match
• Company Paid Life & STD & LTD
• Employee Assistance Program (EAP)
• Supplemental Policies; Accident, AD&D, Critical Illness, Hospital Indemnity, Life

Who are we

AMECO is a full‑service, global supplier of vehicles, construction equipment, tools, support services, and asset management solutions across multiple industries and government agencies. At AMECO, expertise is the commitment to provide the highest levels of knowledge and experience in all areas of the business, utilizing the company’s resources to provide the expertise clients need. We have a proven track record of delivering increased productivity, cost reduction, schedule certainty, and performance reliability on project sites and in operating facilities throughout North America. AMECO delivers expertise in managing significant work scopes related to construction indirect products and services for capital construction project owners, contractors, and government, as well as ongoing plant operation support with an emphasis on oil, gas, chemicals, mining, power, pharmaceutical/biotech, general manufacturing, and infrastructure end markets.