Account Ops Specialist II — Client Success & Efficiency

BP Supply Inc; Monahans (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

BP Supply Inc. in Monahans, TX is seeking an Account Operations Specialist to manage day-to-day customer accounts, enter orders, and maintain CRM records.

You will monitor KPIs, report to the store manager, and coordinate with internal teams to ensure accurate, timely service. The role emphasizes clear communication, data analysis, and process improvements to streamline workflows and drive additional revenue opportunities for the organization.

Qualifications

• Strong analytical skills and ability to interpret data.
• Excellent communication and interpersonal skills.
• Detail-oriented with a focus on accuracy and quality.
• Proficiency in Profit 21 and CRM system.
• Problem-solving and decision-making abilities to address customer concerns effectively.

Responsibilities

• Oversee day-to-day operations of assigned customer accounts, including order entry and CRM updates.
• Maintain accurate order information and report data to store manager.
• Monitor KPIs such as response times and satisfaction levels to identify improvements.
• Coordinate with internal teams to resolve issues and deliver timely results.
• Communicate potential revenue opportunities to store manager and business development.
• Serve as primary contact for customers and ensure timely, accurate service.

Skills

Analytical skills

Communication

Detail-oriented

Problem-solving

Tools

Profit 21

CRM system

Job description

BP Supply Inc. in Monahans, TX is seeking an Account Operations Specialist to manage day-to-day customer accounts, enter orders, and maintain CRM records.

You will monitor KPIs, report to the store manager, and coordinate with internal teams to ensure accurate, timely service. The role emphasizes clear communication, data analysis, and process improvements to streamline workflows and drive additional revenue opportunities for the organization.