Account Operations Specialist: Print & Prototyping

GSP, Inc.; Madison (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

GSP, Inc. is seeking a detail-oriented Account Specialist to support the Account Management team.

You will serve as a bridge between clients, account managers, and production, streamlining daily account operations, maintaining quality assurance standards, and assisting with the prototyping of new products. This role requires strong organizational skills, proficiency with CRM/ERP systems, and the ability to coordinate cross‑functional teams across sales, design, production, and operations.

Qualifications

• 1–3 years of administrative support experience, preferably in print, marketing, or promotional products.
• Experience with CRM, ERP, or project-tracking systems.
• Bachelor's or associate degree in business, communications, marketing, graphic design, or related field preferred.
• Experience supporting multi-location environments preferred.

Responsibilities

• Provide day-to-day administrative support to Account Managers, including tracking order statuses, managing schedules, and updating client databases.
• Prepare client-facing documents, estimates, and project briefs.
• Respond to routine client inquiries and provide status updates under the guidance of Account Managers.
• Coordinate cross-departmental communication between sales, design, and production teams to ensure project alignment.
• Conduct pre-press and post-print quality checks to ensure all deliverables match client specifications, brand guidelines, and high-production standards.
• Flag discrepancies in color, layout, materials, or finishing, and coordinate necessary revisions with the production team before final distribution.
• Maintain logs and documentation for quality assurance issues to identify areas for operational improvement.
• Manage regular inventory audits and inspections of promotional kits, marketing materials, and sample libraries.
• Reconcile physical inventory counts with digital records, ensuring accuracy and availability of promo items.
• Assist the product development and account management teams in sourcing, assembling, and testing physical prototypes for new print and promotional items.
• Document feedback during the prototyping phase regarding durability, materials, cost-effectiveness, and aesthetic appeal.
• Identify opportunities to improve workflow efficiency, inventory accuracy, quality assurance processes, and production coordination.
• Organize and maintain a library of prototype samples, mock-ups, and material swatches.

Skills

Organizational skills

Attention to detail

Communication skills

Multitasking

CRM software

ERP systems

Microsoft Office

Google Workspace

Education

Assoc./Bachelors degree in related field

Tools

ERP software

Inventory management systems

Project tracking software

Adobe Creative Suite

Job description

GSP, Inc. is seeking a detail-oriented Account Specialist to support the Account Management team.

You will serve as a bridge between clients, account managers, and production, streamlining daily account operations, maintaining quality assurance standards, and assisting with the prototyping of new products. This role requires strong organizational skills, proficiency with CRM/ERP systems, and the ability to coordinate cross‑functional teams across sales, design, production, and operations.