Account Operations Specialist II (Manheim)

Cox Automotive Inc.; College Park (GA); On-site; USD 2,768,976 - 4,146,576; Full time

Benefits offered by this job

Paid time off

7 holidays

Job summary

Cox Automotive Inc. is seeking an account liaison to coordinate and execute service level agreements for auction vendors and clients. You will be the main contact, understand client requirements, upsell CAI products, and ensure work completed per expectations.

You will coordinate with auction personnel, maintain inventory movement, and audit condition reports to reduce risk and improve vehicle value. A strong focus on safety, accuracy, and cross-team collaboration is essential.

Qualifications

• High school diploma or GED with 3+ years in a related field.
• OR 5 years' experience in a related field.
• Valid driver's license required.

Responsibilities

• Serve as primary liaison and resolve client issues per SLA.
• Upsell CAI products and services to clients.
• Coordinate with auction teams to move inventory and reconditioning tasks.
• Maintain strong client relationships and ensure quality and accuracy of condition reports.

Skills

Account liaison

Customer service

Vendor relations

Communication

Problem solving

Safety awareness

Education

High School Diploma/GED

Any degree/certification beyond HS

Related field experience

Tools

Microsoft Office

Internal platforms

Job description

Serves as account liaison coordinating and executing account SLA's. Serves as a primary point of contact for auction vendors / clients. Engages with clients to understand requirements, upsell CAI products and services, and ensure the work agreed upon is completed to client expectations. Offer solutions and ensure the sales proceed in a manner that is mutually beneficial, for the client and for Cox. Coordinates with auction personnel and other stakeholders across all aspects of customer engagement.

• Primary point of contact for resolving client issues for accounts ranging from simple to more complex, broad scope accounts, collaborating with auction teams, and various stakeholders.
• Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies, fostering positive relationships with both internal and external stakeholders
• Coordinates sale vehicle run processes. Maintains direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services.
• Builds positive relationships with assigned clients, examines vehicles in the sales lineup to ensure standards and quality, completes estimates for reconditioning services to improve vehicle value, coordinates and approves reconditioning services, and conducts condition report and imaging audits to reduce the risk of policy loss and goodwill expenses.
• Educates and acts as liaison for clients on auction processes and recommends and or upsells Manheim/CAI products and services based on client needs.
• Demonstrates effective prioritization skills, professionalism in client relationships, and assists in resolving client issues promptly and professionally.
• Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality, and accuracy per client SLA guidelines.
• Proficiency with computer software including Microsoft Office applications and other internal business platforms.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform any other duties assigned.

Minimum Qualifications

• High School Diploma/GED and 3 years' experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline;
• OR 5 years' experience in a related field
• Safe drivers needed; valid driver's license required.

Preferred Qualifications

• Prior experience vehicle reconditioning and or general auto body knowledge
• Self-starter with ability to work with minimal supervision
• Ability to handle multiple tasks simultaneously
• Excellent verbal and written skills preferred.
• Ability to operate vehicles with standard and automatic transmission is preferred.

USD 20.10 - 30.10 per hour

Compensation

Hourly pay rate is in the range of $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets