Account Operations Specialist II (Manheim)

3M HEALTHCARE; Atlanta (GA); On-site; USD 57,594,700 - 86,248,780; Full time

Benefits offered by this job

Minimum sixteen hours of paid time off

Seven paid holidays per calendar year

Additional paid time off for bereav...

Health care insurance

401(k) retirement plan

Paid days off (sick leave, parental/le

Job summary

Cox Automotive in Atlanta, GA is seeking an Account Operations Specialist II to act as the primary contact for resolving client issues across accounts and to coordinate vehicle reconditioning with auction departments for timely completion.

You will build strong client relationships, review vehicle conditions, prepare reconditioning estimates, and educate clients on auction processes while recommending Cox and Manheim products as appropriate.

Qualifications

• High School Diploma or GED with 3 years of related experience; or higher level degree with 5 years of experience.
• Valid driver’s license and ability to build strong client relationships.
• Strong problem solving and de‑escalation skills; excellent verbal and written communication.
• Self-starter who can work with minimal supervision; strong organizational abilities.
• Preferred: experience in vehicle reconditioning or auto industry knowledge; Salesforce/AS400/Excel proficiency.

Responsibilities

• Serve as the primary point of contact for resolving client issues on accounts, from simple to complex.
• Provide prompt customer service for inquiries about vehicle condition and discrepancies.
• Coordinate sale vehicle run processes and communicate with auction departments for timely reconditioning.
• Build positive client relationships, examine vehicles for standards, and complete reconditioning estimates.
• Conduct condition reports and imaging audits to minimize policy loss and goodwill expenses.
• Educate clients on auction processes and upsell Cox/Manheim products as appropriate.
• Maintain adherence to Cox guidelines regarding reconditioning quality and accuracy per SLA.
• Utilize Microsoft Office and internal platforms; comply with safety procedures and participate in Safety Excellence.
• Perform any other duties assigned.

Skills

Communication

Organizational skills

Problem solving

De-escalation

Self-motivation

Relationship building

Education

High School Diploma or GED

Bachelor's degree

Tools

Salesforce

AS400

Workbench

Excel

Job description

Account Operations Specialist II

Company: Cox Automotive

Job Family: Vehicle Operations

Position type: Individual Contributor

The hourly base pay rate is $20.10 - $30.10 per hour, varying by location and candidate experience. Additional compensation may include commission or incentive programs.

Job Description

• Primary point of contact for resolving client issues for accounts from simple to complex.
• Provide exceptional customer service by promptly addressing inquiries related to vehicle condition and discrepancies.
• Coordinate sale vehicle run processes and maintain direct communication with auction departments to ensure timely completion of reconditioning services.
• Build positive relationships with assigned clients, examine vehicles to ensure standards and quality, and complete estimates for reconditioning services to improve vehicle value.
• Conduct condition report and imaging audits to reduce risk of policy loss and goodwill expenses.
• Educate and act as liaison for clients on auction processes and recommend or upsell Manheim/CAI products and services based on client needs.
• Demonstrate effective prioritization, professionalism, and assist in resolving client issues promptly.
• Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality and accuracy per Client SLA guidelines.
• Use computer software including Microsoft Office and internal business platforms.
• Follow all safety and health procedures and participate in Safety Excellence activities.
• Perform any other duties assigned.

Qualifications

• Minimum: High School Diploma or GED and 3 years of experience in a related field.
• Alternative: Any level degree or certification beyond HS diploma with 5 years of experience in a related field.
• Safe drivers needed; valid driver's license required.
• Ability to build strong business relationships.
• Problem solving and de‑escalation skills.
• Strong organizational skills and ability to handle multiple tasks simultaneously.
• Excellent verbal and written communication.
• Self‑starter with ability to work with minimal supervision.
• Preferred: Prior experience in vehicle reconditioning or general auto‑body knowledge.
• Preferred: Ability to operate vehicles with standard and automatic transmission.
• Preferred: Bachelor’s degree in a related discipline.
• Preferred: Strong knowledge of Salesforce, AS400, Workbench and Excel.

Drug Testing

Clear a pre‑employment drug test. The role does not require a marijuana drug test. Cox is a drug‑free workplace and prohibits unlawful possession, use, and intoxication during work hours, on company property, or in company vehicles.

Benefits

• Minimum sixteen hours of paid time off every month.
• Seven paid holidays per calendar year.
• Additional paid time off for bereavement, voting, jury duty, volunteer, military, and parental leave.
• Health care insurance (medical, dental, vision), retirement plan (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

About Us

Cox Automotive transforms the way the world buys, owns, sells, and uses cars through iconic consumer brands like Autotrader and Kelley Blue Book and industry‑leading dealer‑facing companies like vAuto and Manheim. Employees enjoy a people‑centered atmosphere and cutting‑edge technology.

Equal Employment Opportunity

Cox is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion or creed, national origin, sex, sexual orientation, gender identity, disability, veteran status, genetic information, citizenship, or any other protected characteristic. Cox provides reasonable accommodations when requested unless undue hardship occurs.

Work Authorization

Applicants must be authorized to work in the United States without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in the future.