Account Operations Specialist II (Manheim)

Cox Automotive Inc.; Alabama; On-site; USD 27,689 - 41,465; Full time

Benefits offered by this job

Paid time off

Paid holidays

Bereavement leave

Parental leave

Job summary

Cox Automotive Inc. in Alabama is looking for a dedicated individual to coordinate sales vehicles, oversee operational flow, and maintain effective communications with accounts. The ideal candidate should have vehicle reconditioning knowledge and a valid Driver's License.

This role entails managing customer relationships, reviewing vehicle reports, and providing exceptional service while demonstrating a commitment to safety. Competitive pay and substantial benefits are offered.

Qualifications

• High School Diploma or equivalent required.
• Satisfactory computer skills and the ability to utilize portable terminals preferred.
• Prior experience in vehicle reconditioning helpful.
• Valid Driver's License and safe driving record are required.

Responsibilities

• Manage account relationships and ensure customer requirements are met.
• Review and update vehicle condition and repair reports.
• Respond to customer inquiries regarding vehicles.
• Communicate with Lot Operations for vehicle movements.
• Perform light mechanical duties as needed.

Skills

Effective communication

Organizational skills

Customer service

Auto body knowledge

Driving skills

Education

High School Diploma or equivalent

Tools

Computer skills

Job description

Job Description

This position is responsible for working closely with accounts to coordinate vehicles for sale, review work performed, ensure appropriate & timely sale line-up, and ensure effective operational flow.

Job Responsibilities

• Manage account relationships, maintaining effective communications and ensuring customer requirements are met.
• Review and update condition report; approve and audit vehicle repair report.
• Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value.
• Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems.
• Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
• In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
• Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles.
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Light mechanical duties.
• Perform other duties as assigned by management.

Qualifications

• High School Diploma or equivalent required.
• Prior experience in vehicle reconditioning, general auto body knowledge, etc. helpful.
• Valid Driver's License and safe driving record required.
• Ability to drive vehicles with standard and automatic transmission.
• Satisfactory computer skills and the ability to utilize a portable terminal, brick, etc. preferred.
• Effective communication and organization skills required.
• Commitment to providing excellent customer service essential.

Work Environment

This is an outdoor role, meaning exposure to weather elements is to be expected.

Compensation

Hourly pay rate is in the range of $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets