Account Operations Specialist II (Manheim)

Cox Automotive Inc.; Tampa (FL); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Job summary

Cox Automotive Inc. seeks an experienced client services liaison to support auction accounts. You will resolve issues, coordinate vehicle runs, and work with multiple teams to ensure timely reconditioning and accurate condition reporting.

You will educate clients on auction processes, perform reconditioning cost estimates, and identify opportunities to upsell Cox Automotive products and services based on client needs. Strong communication and multitasking skills are essential.

Qualifications

• High School Diploma/GED and 3 years' experience in a related field.
• Or 5 years' experience in a related field.
• Safe drivers needed; valid driver's license required.

Responsibilities

• Serve as primary contact for resolving client issues for accounts, collaborating with auction teams and stakeholders.
• Provide exceptional customer service addressing inquiries about vehicle condition and discrepancies to maintain client relationships.
• Coordinate sale vehicle run processes and communicate with auction departments to ensure proper movement and timely reconditioning services.
• Prepare estimates for reconditioning services to enhance vehicle value; approve services and conduct condition report audits to reduce losses.
• Educate clients on auction processes and upsell Cox Automotive products based on client needs.

Skills

Customer service

Verbal communication

Written communication

Self-starter

Multitasking

Safety awareness

Education

HS diploma / GED or higher

Tools

Microsoft Office

Job description

Job Description

• Primary point of contact for resolving client issues for accounts ranging from simple to more complex, broad scope accounts, collaborating with auction teams, and various stakeholders.
• Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies, fostering positive relationships with both internal and external stakeholders
• Coordinates sale vehicle run processes. Maintains direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services.
• Builds positive relationships with assigned clients, examines vehicles in the sales lineup to ensure standards and quality, completes estimates for reconditioning services to improve vehicle value, coordinates and approves reconditioning services, and conducts condition report and imaging audits to reduce the risk of policy loss and goodwill expenses.
• Educates and acts as liaison for clients on auction processes and recommends and or upsells Manheim/CAI products and services based on client needs.
• Demonstrates effective prioritization skills, professionalism in client relationships, and assists in resolving client issues promptly and professionally.
• Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality, and accuracy per client SLA guidelines.
• Proficiency with computer software including Microsoft Office applications and other internal business platforms.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.

Qualifications

Minimum

• High School Diploma/GED and 3 years' experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline;
• OR 5 years' experience in a related field
• Safe drivers needed; valid driver's license required.

Preferred

• Prior experience vehicle reconditioning and or general auto body knowledge
• Self-starter with ability to work with minimal supervision
• Ability to handle multiple tasks simultaneously
• Excellent verbal and written skills preferred.
• Ability to operate vehicles with standard and automatic transmission is preferred.

Work Environment

• Constant exposure to outdoor weather conditions. Moderate noise level. 85% outdoors / 15% indoors (admin duties)
• Perform any other duties assigned.

USD 20.10 - 30.10 per hour

Compensation

Hourly pay rate is in the range of $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets