Account Operations Specialist II

Cox Enterprises; Euless (TX); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Job summary

Cox Automotive is seeking an Account Operations Specialist II to manage key account relationships and drive vehicle reconditioning processes. This role supports sales via accurate reporting and proactive communication with customers.

The role requires a high school diploma or equivalent with relevant experience, with a preference for familiarity with vehicle conditions, reporting, and safety procedures. On-site work with standard daytime hours is expected.

Qualifications

• High School Diploma/GED with 3 years’ related field experience or 5 years’ related field experience.
• Alternate combination: any level degree/certification in a related discipline.
• Safe drivers required; valid driver’s license.

Responsibilities

• Manage account relationships and maintain effective communications to meet customer requirements.
• Review and update condition reports; approve and audit vehicle repair reports.
• Walk vehicles with account representatives and recommend reconditioning to increase vehicle value.
• Respond to customer inquiries and provide quality service; assist in problem resolution.

Skills

Safe driving

Self-starter

Verbal communication

Education

HS Diploma/GED

Other degree/certification

Job description

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Account Operations Specialist II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

• Manage account relationships, maintaining effective communications and ensuring customer requirements are met.
• Review and update condition report; approve and audit vehicle repair report.
• Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value.
• Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems.
• Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
• In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
• Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles.
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Light mechanical duties.
• Perform other duties as assigned by management.

Qualifications:

• High School Diploma/GED and 3 years’ experience in a related field.

• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline;

• OR 5 years’ experience in a related field

• Safe drivers needed; valid driver’s license required.

Preferred:

• Prior experience vehicle reconditioning and or general auto body knowledge

• Self-starter with ability to work with minimal supervision

• Ability to handle multiple tasks simultaneously

• Excellent verbal and written skills preferred.

• Ability to operate vehicles with standard and automatic transmission is preferred.

Work Environment:

• Constant exposure to outdoor weather conditions. Moderate noise level. 85% outdoors / 15% indoors (admin duties)

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry‑leading dealer‑facing companies like vAuto and Manheim, all while enjoying the people‑centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.