Account Operations Specialist II

Cox; Euless (TX); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Seven holidays per year

Bereavement leave

Job summary

Cox in Texas is seeking a Vehicle Operations Coordinator to partner with accounts, coordinate vehicle movement for sales, review work performed, and ensure timely sale line-up and smooth operational flow.

You will manage account communications, approve repair reports, assist with reconditioning decisions, and support safety practices while handling light mechanical duties and multiple tasks. This role requires strong communication and the ability to balance priorities, with some outdoor work.

Qualifications

• HS diploma or GED with 3 years of related experience.
• Alternate: any degree/certification beyond HS with 5 years of related experience.
• Driver's license required.
• Preferred: experience in vehicle reconditioning or auto body knowledge.
• Excellent verbal and written communication preferred.

Responsibilities

• Coordinate vehicles for sales and review work performed.
• Review and audit vehicle repair reports and condition reports.
• Walk vehicles with account representatives and recommend reconditioning to increase value.
• Respond to customer inquiries and provide quality service.
• Communicate with Lot Operations and Recon to move vehicles to shops and ensure timely reconditioning.
• Prepare sale vehicle run process with account team, including run order and scheduling.
• Ensure proper scanning and organization of account vehicles with lot operations and quadrant coordinators.
• Review sale line-up, locate missing vehicles and prepare for sale.
• Demonstrate safety commitment and participate in Safety Excellence activities.
• Perform light mechanical duties and other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Education

High School Diploma/GED

Other degree/certification

Job description

This position is responsible for working closely with accounts to coordinate vehicles for the sale, review work performed, ensure appropriate & timely sale line - up, and ensure effective operational flow.

• Manage account relationships, maintaining effective communications and ensuring customer requirements are met.
• Review and update condition report; approve and audit vehicle repair report.
• Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value.
• Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems.
• Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
• In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
• Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles.
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Light mechanical duties.
• Perform other duties as assigned by management.

Qualifications:

Minimum:

• High School Diploma/GED and 3 years' experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline;
• OR 5 years' experience in a related field
• Safe drivers needed; valid driver's license required.

Preferred:

• Prior experience vehicle reconditioning and or general auto body knowledge
• Self-starter with ability to work with minimal supervision
• Ability to handle multiple tasks simultaneously
• Excellent verbal and written skills preferred.
• Ability to operate vehicles with standard and automatic transmission is preferred.

Work Environment:

• Constant exposure to outdoor weather conditions. Moderate noise level. 85% outdoors / 15% indoors (admin duties)

USD 20.10 - 30.10 per hour

Compensation:

Hourly pay rate is in the range of $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets