Account Operations Specialist I (Manheim)

Cox Automotive Inc.; Fontana (CA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Seven paid holidays

Bereavement leave

Volunteer time off

Job summary

Cox Automotive presents an Account Operations Specialist I role based in Fontana, CA. This on-site position offers an hourly pay rate with potential for additional compensation.

You will serve as the primary liaison for auction vendors/clients, coordinate with multiple departments, and ensure service level agreements are met for client satisfaction. Responsibilities include reviewing lineup, coordinating reconditioning, and educating clients on Cox Automotive products and services while

Qualifications

• High School Diploma or GED; up to 2 years' related experience (minimum 1 year in automotive).
• Excellent verbal and written communication skills; ability to liaise with clients.
• Valid driver’s license and clean driving record required.
• Team-based interpersonal skills and ability to work with multiple stakeholders.
• Basic computer skills including Microsoft Office (Outlook/Excel) required.
• Ability to operate vehicles with standard/automatic transmission preferred.

Responsibilities

• Provide exceptional customer service to ensure client satisfaction.
• Review sale line up and coordinate with account reps to prepare vehicles on time for sale.
• Support client teams and communicate with stakeholders to ensure smooth auction operations.
• Educate clients on Cox Automotive products and services.
• Assist with reconditioning recommendations and condition report/audit processes.

Skills

Customer service

Teamwork

Verbal and written communication

Safety awareness

Education

High School Diploma/GED

Tools

Microsoft Office

Outlook

Excel

Job description

Company
Cox Automotive - USA

Job Family Group
Vehicle Operations

Job Profile
Account Operations Specialist I

Management Level
Individual Contributor

Flexible Work Option
No remote option; must work at a specified Cox location

Travel %
No

Work Shift
Day

Compensation
Hourly base pay rate is $21.83 - $32.79/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Serves as account liaison coordinating and executing account SLA's. Serves as a primary point of contact for auction vendors / clients. Engages with clients to understand requirements, upsell CAI products and services, and ensure the work agreed upon is completed to client expectations. Offer solutions and ensure the sales proceed in a manner that is mutually beneficial, for the client and for Cox. Coordinates with auction personnel and other stakeholders across all aspects of customer engagement.

Responsibilities

• Provide exceptional customer service skills to ensure client satisfaction
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready and parked on-spot on-time for sale.
• Performs basic client services duties such as monitoring vehicle reconditioning processes, supporting client team, and communicating with stakeholders to ensure smooth auction operations.
• Educates on company products and services
• With assistance from more senior peers and multiple auction departments, reviews sales lineup vehicles, recommending and coordinating reconditioning services, and conducting condition report and imaging audits to reduce the risk of policy loss and goodwill expenses.
• Develops a foundational understanding of auction services concepts and methodologies including but not limited to condition report data and the vehicle inspection process.
• Basic knowledge of computers software including Microsoft Office applications including Outlook, Excel, and other internal business technology platforms
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform any other duties assigned

Qualifications

• High School Diploma/GED and up to 2 years’ experience in a related field with minimum of 1 year in automotive industry or related field
• Prior experience vehicle reconditioning and or general auto body knowledge is a plus
• Team-based interpersonal skills
• Excellent verbal and written skills
• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.
• Valid Driver’s License and safe driving record is required
• Ability to operate vehicles with standard and automatic transmission is preferred

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.