Commercial Services Specialist II (Manheim)

Socket.dev; Grove City (OH); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid time off 16 hours monthly

7 paid holidays

Bereavement leave

Voting/jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Automotive - USA is seeking a Commercial Services Specialist II to serve as a primary contact for resolving client issues in collaboration with the national sales team, auction representatives, and CAIs digital platforms.

This role emphasizes data entry, account management, and coordinating vehicle charges while providing excellent customer service. On-site position with day shifts and potential incentive options.

Qualifications

• High School Diploma or GED with 3 years related experience (or equivalent).
• Fast-paced environment; multitasking capability required.
• Proficient in Microsoft Excel.
• Commitment to excellent customer service.
• Must be able to operate adding machines and other office equipment.

Responsibilities

• Enter required information accurately.
• Manage account relationships and maintain effective communications.
• Process reconciliations and vehicle charges in the system.
• Respond to customer inquiries and resolve problems.
• Coordinate with Transportation Team for logistics and reports.
• Establish electronic customer vehicle files and update records.
• Prepare sale vehicle run processes including run order and scheduling.
• Balance sales and assist in post-sale invoicing as needed.
• Follow safety procedures and participate in Safety Excellence.

Skills

Microsoft Excel

Customer service

Communication skills

Organizational skills

Multitasking

Data entry

Education

High School Diploma/GED

Any degree/certification beyond HS

Tools

Adding machines

Job description

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Commercial Services Specialist II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

This role serves as a key point of contact for resolution of client issues, in collaboration with the national sales team,auction representatives, and stakeholders for clients in the assigned market center, auction or on CAIs digital platforms.

Job Responsibilities

• Perform data entry of required information.
• Manage account relationships, maintain effective communications and ensure customer requirements are met.
• Work with posting clerk to ensure completion of recon, transportation, and all other vehicle charges are applied to the appropriate vehicle in the system.
• Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems.
• Communicate with Transportation Team to arrange required transportation or obtain information including transportation condition reports, bills, etc.
• Establish electronic customer vehicle files in the computer system. Update vehicle files on a continuous basis with standardized abbreviations to assure that vehicle location, condition, special announcements, and other activities relative to the vehicle are properly recorded.
• Seek floor price information from account representative and enter it into computer system.
• In coordination with account representative, account operations coordinator, and account specific procedures, prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
• Follow up on vehicle preparation for the sale by reconciling incoming bills against ordered work/repairs for each Institutional customer vehicle. Contact customer coordinators, service vendors and/or account representatives when the information is missing, or problems occur.
• Communicate with the accounting department to balance the sales and perform post-sale invoicing for accounts receivable as needed.
• Communicate with Vehicle Operations Team to prepare assigned vehicles for online programs.
• Prepare various reports, lists and handouts such as sales and expense report, sold vehicles by net amounts report, dealer attendance report, lot and transportation damage report, block summaries, etc.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

Qualifications

Minimum:

• High School Diploma/GED and 3 years’ experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years’ experience in a related field.
• Ability to work in a fast-paced environment, receptive to change and able to multitask.
• Prior clerical or administrative experience required.
• Proficient in Microsoft Excel required.
• Commitment to providing excellent customer service required.
• Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.). Ability to sit or stand for prolonged periods of time.
• Communications and Organizational skills required.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.