Account Operations Manager - Charlotte

CBRE Group, Inc.; Charlotte (NC); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Company Vehicle provided!

Remote based within region

Job summary

CBRE Group, Inc. seeks an Account Operations Manager to lead facility operations across the Greater Charlotte region from a remote home office.

You will supervise maintenance teams, manage vendors, and ensure safety, service quality, and client satisfaction on CBRE properties. The role requires strong leadership, client management, and knowledge of building operations, with travel to sites and collaboration with local teams.

Qualifications

• Bachelor's degree preferred with 3-5 years of relevant experience.
• FMP Certification is highly preferred.
• Experience in staffing, selection, training, development, coaching, and performance management is preferred.

Responsibilities

• Provide formal supervision to employees, including training, evaluations, and coaching.
• Coordinate and manage daily team activities, schedules and task assignments.
• Oversee maintenance programs, vendors, safety initiatives and KPIs.
• Manage account programs to ensure safety and compliance with codes and regulations.
• Develop operational playbooks and service delivery plans.
• Lead cost-saving and cost-reduction initiatives.

Skills

Facilities management

Leadership

Communication

Client relationships

Maintenance oversight

Safety compliance

Organizational skills

Problem solving

Education

Bachelor's degree (preferred)

FMP Certification

Tools

Corrigo

Microsoft Office

Apple products

Job description

About the Role:

Join a dynamic team supporting a portfolio of facilities across Greater Charlotte North Carolina Area! As a CBRE Account Operations Manager, you will lead facility operations, oversee maintenance management teams, and champion safety and service excellence across assigned properties.

This role is ideal for professionals with a background in Facilities Management, Property Management, Building Operations, or Commercial Real Estate Operations who thrive in a fast-paced environment and enjoy building strong client and vendor relationships.

As part of CBRE's Contract Quality Management function, you will be responsible for ensuring contractual commitments are met while driving operational efficiency, service quality, and customer satisfaction across the portfolio.

What Makes This Opportunity Attractive:

• Remote based position with flexibility to work from your home office.(** Must reside within the region)
• Company Vehicle provided!
• Travel is required to visit sites throughout your region and strengthen relationships with local teams and stakeholders.
• Opportunity to oversee a diverse portfolio of facilities while working with a world-class client.
• Collaborative environment with the ability to make a direct impact on operational performance and client satisfaction.

Key Qualifications:

• Experience managing facilities, properties, or building operations.
• Strong leadership, communication, and client relationship management skills.
• Strong electrical, plumbing, mechanical knowledge
• Ability to oversee maintenance programs, vendors, safety initiatives, and operational performance.
• Proven organizational skills with a focus on quality, compliance, and continuous improvement.

If you're a facilities or property management professional looking for a flexible, remote opportunity with statewide impact, this is an excellent chance to grow your career with an industry leader.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Promote organizational capabilities and identify sale opportunities to potential clients.
• Track vendor performance on outsourced provider service contracts and ongoing administration. Verify best pricing and service level performance.
• Manage account programs aimed to ensure safety and compliance with national, state, and local codes and regulations.
• Assist with the development of operational service delivery solutions to include documented playbooks, account operations plan, etc.
• Manage ongoing cost saving and cost reduction initiatives
• Monitor the effectiveness of maintenance efforts for facilities, ensuring work is completed under account KPIs.
• Responsible for client account inspections. Document inspection report results and rectify any issues, concerns, etc. with the client.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You’ll Need:

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• FMP Certification is highly preferred
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office and Apple products. Corrigo experience is a plus.
• Extensive organizational skills with a strong inquisitive mindset.
• Intermediate math skills: add, subtract, multiply, divide. Ability to calculate intermediate figures such as percentages discounts and commissions.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

• Benefits start 1st of the month: Medical, dental vision, PTO, 401k, etc.
• Internal advancement available after 6 month mark
• Competitive Pay

Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.