Operations Management Manager

CBRE Group, Inc.; Tulsa (OK); On-site; USD 85,000 - 130,000; Full time

Job summary

CBRE Group, Inc. is seeking an Operations Management Manager in Tulsa, OK to oversee a team responsible for planning, managing, and directing business operations for a client or region.

You will supervise staff, manage performance, and coordinate daily activities while driving efficiency and accuracy in reporting. You will guide staff development, oversee recruitment, conduct evaluations, and ensure compliance with policies and laws.

Qualifications

• Bachelor's Degree preferred with 3-5 years of relevant experience or a combination of experience and education considered in lieu of a degree.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Extensive organizational skills with a strong inquisitive mindset.

Responsibilities

• Provide formal supervision to employees and monitor training and development.
• Conduct performance evaluations and coaching; oversee recruiting and hiring of new employees.
• Coordinate daily activities, establish work schedules, assign tasks, and cross-train staff.
• Prepare ad hoc data reports for revenue, expenses, and other metrics; evaluate trends to improve financial performance.
• Manage monthly forecasting for assigned clients or regions; ensure compliance with policy and regulations.
• Maintain data integrity across systems used by the team; partner with regional teams to implement best practices.
• Assist with training programs and process improvements; communicate policies to ensure regional consistency.
• Lead by example and model CBRE RISE values; influence stakeholders to reach agreements.
• Identify and resolve day-to-day and moderately complex issues within systems and processes.

Skills

Leadership

Staffing

Training

Coaching

Mentoring

Communication

Education

Bachelor's degree

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Operations Management Manager, you will be responsible for overseeing a team responsible for planning, managing, and directing business operations for a small to medium sized client or region.

This job is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies.

What You'll Do:

Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.

Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.

Prepare ad hoc data reports for revenue, expenses, and other business metrics. Evaluate trends to identify opportunities to improve financial performance. Manage the monthly forecasting process for assigned clients or regions.

Ensure compliance with company policy, business and professional licensing, real estate law, and state, and federal guidelines.

Maintain data integrity across systems used by the team.

Partner with regional teams and departments to identify and implement organizational “best practices.

Assist with the development of training programs, business processes, and system training programs.

Facilitate the communication of policies, procedures, and initiatives to create consistency across the region.

Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.

Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.

Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You'll Need:

Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.

Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.

Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.

In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

Extensive organizational skills with a strong inquisitive mindset.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential.

Our Values In Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

Equal Employment Opportunity:

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations:

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).

CBRE, Inc. is an Equal Opportunity and Affiant Employer (Women/Minorities/Persons with Disabilities/US Veterans)