Account Operation Supervisor

Insight Global; Spring (TX); On-site; USD 90,000 - 115,000; Full time

Job summary

Insight Global is seeking an Account Operations Supervisor to lead a team of Account Operations Coordinators in planning and executing customer freight operations. You will act as shift leader, make decisions, optimize truck capacity, and ensure service levels.

You'll drive continuous improvement, monitor SLAs and KPIs, and coordinate with cross-functional teams to resolve issues and enhance customer satisfaction in a fast-paced logistics environment.

Qualifications

• 3+ years in logistics, transportation or related field.
• Experience leading/coordinating a team in an operational environment.
• Strong planning, routing, and capacity management experience.
• Experience monitoring SLAs, KPIs, and performance metrics.
• Ability to identify gaps, implement corrective actions, and drive results.
• Excellent communication, customer service, and problem-solving skills.
• Self-motivated with ownership of outcomes.

Responsibilities

• Lead and support a team of Account Operations Coordinators during daily transportation operations.
• Serve as the shift quarterback, prioritizing workload and ensuring operational execution remains on track.
• Provide guidance, coaching, and real-time support to team members as issues arise.
• Manage operational escalations and coordinate with cross-functional teams to resolve customer and transportation challenges.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Track and monitor service performance against SLAs, KPIs, and operational metrics.
• Proactively identify service risks and performance gaps; drive corrective actions.
• Maintain strong customer relationships through proactive communication and issue resolution.

Skills

Team leadership

Logistics planning

Load optimization

SLA/KPI monitoring

Decision making

Communication

Problem solving

Ownership & accountability

Tools

Power BI

e2open TMF

TMS (Transportation Management Systems)

Job description

Our client is seeking a motivated and hands-on Account Operations Supervisor to lead a team of Account Operations Coordinators and ensure the efficient planning and execution of customer freight operations. This is an excellent opportunity for a transportation professional who enjoys leading teams, solving operational challenges, and driving continuous improvement in a fast-paced logistics environment.

As the operational leader on shift, you will serve as the primary decision-maker and escalation point, ensuring freight is planned accurately, truck capacity is optimized, customer expectations are met, and operational performance remains aligned with key service metrics.

What You\'ll Do

Team Leadership & Operations Management

• Lead and support a team of Account Operations Coordinators during daily transportation operations.
• Serve as the "quarterback" of the shift, prioritizing workload and ensuring operational execution remains on track.
• Provide guidance, coaching, and real-time support to team members as issues arise.
• Manage operational escalations and coordinate with cross-functional teams to resolve customer and transportation challenges.
• Foster a culture of accountability, collaboration, and continuous improvement.

Transportation Planning & Load Optimization

• Oversee freight planning from initial customer request through successful booking and execution.
• Evaluate transportation capacity, routing options, and carrier availability.
• Identify opportunities to consolidate shipments and improve truck utilization.
• Monitor transportation plans to reduce unnecessary freight spend while maintaining service commitments.
• Make informed decisions that balance customer requirements, operational efficiency, and cost management.

Performance Management & Customer Service

• Track and monitor service performance against established SLAs, KPIs, and operational metrics.
• Proactively identify service risks, aging exceptions, and performance gaps.
• Drive corrective actions and process improvements to enhance customer satisfaction and operational efficiency.
• Maintain strong customer relationships through proactive communication and issue resolution.
• Ensure consistent communication across customers, internal stakeholders, and operations teams.
• Analyze operational trends and identify opportunities to improve planning strategies, transportation processes, and account performance.
• Support process optimization initiatives that improve service levels, capacity utilization, and overall operational effectiveness.
• Contribute ideas and solutions that enhance customer experience and operational scalability.

Required Qualifications

• 3+ years of experience in logistics, transportation, freight brokerage, 3PL, supply chain operations, or a related field.
• Demonstrated experience leading, supervising, or coordinating the work of others in an operational environment.
• Strong transportation planning, load optimization, routing, and capacity management experience.
• Experience monitoring SLAs, KPIs, operational metrics, and service performance.
• Ability to identify operational gaps, implement corrective actions, and drive results.
• Strong decision-making skills with the ability to prioritize multiple competing demands in a fast-paced environment.
• Excellent communication, customer service, and problem-solving skills.
• Self-motivated, proactive, and comfortable taking ownership of operational outcomes.

Preferred Qualifications

• Experience using Transportation Management Systems (TMS) and operational reporting tools.
• Familiarity with:
• e2open TMF
• Power BI
• Similar transportation and analytics platforms
• Experience supporting large-volume, strategic, or high-value customer accounts.
• Proven success identifying and implementing transportation, planning, or process improvement initiatives.

Compensation

$90k to $115k per year annual salary. [If client has provided an exact salary, then

no need to use a range; also, if the client has provided an hourly rate, then use same hourly

language from the Contract/Contract-to-Hire section above.]

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role include: [description should be provided by the client since this is

for a perm position- they will not receive IG benefits. If client does not provide it upon our request,

we can insert something generic like "Benefit packages for this role may include healthcare

insurance offerings and paid leave as provided by applicable law."