Account Mgmt Sr Manager

CBRE; Minneapolis (MN); On-site; USD 135,000 - 180,000; Full time

Job summary

CBRE is seeking a Senior Manager of Account Management to oversee a team delivering client commitments and coordinating staff operations in support of the organization’s goals. The role sits within the Operations Management function, guiding daily activities, scheduling, and cross-training while driving performance across the account.

The ideal candidate has 5–8 years of relevant experience, strong leadership, and proficiency with Microsoft Office.

Qualifications

• Bachelor's Degree preferred with 5–8 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, mentoring, and rewarding performance.
• Ability to lead, convey performance expectations, and handle problems.
• Leadership skills to motivate the team to achieve broad operational targets across disciplines.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).

Responsibilities

• Provide formal supervision to employees; monitor training and development; conduct performance evaluations and coaching; oversee recruiting.
• Coordinate and manage the team's daily activities; set work schedules and cross-train staff; track deadlines.
• Consult with Sr. sales professionals to define complex project requirements; develop action plans for risks; ensure timely implementation.
• Obtain and coordinate resources needed to service projects and build strategic operational plans.
• Manage sales relationships with large, high-profile clients; identify opportunities for improvements within existing accounts.
• Review service level reports to ensure client service levels are met and exceeded.
• Troubleshoot escalated issues with internal and client cross-functional teams; serve as SME for key systems and processes.
• Direct the client and project team regarding scope of work and delivery against contractual obligations.
• Apply broad business knowledge to achieve team and departmental objectives.
• Lead by example in line with CBRE RISE values.
• Identify and solve technical and operational problems of complexity.
• Understand broader impact across the department.
• Improve and change existing methods, processes, and standards.

Skills

Team leadership

Staff supervision

Performance coaching

Recruiting

Project coordination

Communication

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

About The Role

As a CBRE Account Management Sr. Manager, you will oversee a team responsible for delivering all key client commitments.

About The Role

As a CBRE Account Management Sr. Manager, you will oversee a team responsible for delivering all key client commitments.

This is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization's goals and strategies.

What You'll Do

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Consult with Sr. sales professionals to define complex project requirements. Investigate various approaches to attain end results. Develop action plans for high-potential risks. Ensure the team implements in a timely manner.
• Obtain and coordinate resources needed to service projects and build strategic operational plans.
• Responsible for the management of sales, and relationships with large and high-profile clients. Identify latest sales opportunities and improvements within existing accounts.
• Review service level performance reports to ensure client service levels are met and exceeded.
• Troubleshoot escalated open issues and tasks, working closely with both Sr. level internal and client cross-functional teams. Serve as a Subject Matter Expert for key systems and processes for projects.
• Direct the client and project team regarding the scope of work and responsibilities. Daily performance and ongoing delivery against contractual obligations
• Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
• Lead by example and model behaviours that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
• Identify and solve technical and operational problems of complexity.
• Understand and recognize the broader impact across the department.
• Improve and change existing methods, processes, and standards within the job discipline.

What You'll Need

• Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills and an advanced inquisitive mindset.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the position is $135,000 annually and the maximum salary for the position is $180,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).