Account Manager, Truck & Equipment

Wheels, Inc; Alpharetta (GA); On-site; USD 47,000 - 66,000; Full time

Job summary

Wheels, Inc. is seeking an Account Manager, Truck & Equipment to proactively optimize fleet performance for clients and advise on cost containment while protecting Wheels’ profitability. You will manage client expectations of service levels and coordinate with internal teams to ensure seamless operations.

The role emphasizes a consultative sales approach, strong communication, and the ability to analyze data to support client decision-making in a hybrid work setting across geographies.

Qualifications

• High School Diploma required; Bachelor’s degree preferred.
• 1–3 years of Customer Service or Sales experience preferred.
• Excellent communication skills, written and verbal; able to manage multiple tasks.

Responsibilities

• Provide client with recommendations and processes to streamline activities, control costs or enhance the client experience with Wheels.
• Manage client requirements to ensure compliance throughout the business.
• Handle end of lease options including returns, extensions, and buyouts.
• Act as liaison between lessee and investor for transactions and lease compliance.
• Provide reporting to help clients manage their business effectively.

Skills

Sales & communication

Client relationships

Time management

Independence

Problem solving

Microsoft Office

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft Office

Excel

Job description

Job Description: JOB OVERVIEW

The Account Manager, Truck & Equipment is responsible for providing the client with a proactive consultative approach to managing their fleet performance along with making recommendations for cost containment and maintaining Wheels' profitability. Manage the Business Relationship with clients, including managing the client’s expectations of Wheels service levels.

KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS

• Provide client with recommendations, complete with needed processes, to streamline activities, control costs, or enhance the client experience with Wheels.
• Manage client’s requirements to ensure compliance throughout the business.
• Manage client’s end of lease options; including but not limited to equipment returns, lease extensions, and buyouts.
• Acts as liaison between the lessee and investor for all transactions and ensures compliance with the lease agreements while maintaining good relationships with both as well.
• Provide reporting to the client as needed to increase client’s ability to manage their business effectively and efficiently.
• Audit paperwork for accounts that have completed returns or extensions.
• May create necessary credit/debit memos, extension forms, and billing change forms, invoices.
• Manage returns with Remarketing Department to meet expectations of return dates, repairs necessary per the schedule and lease documents, and termination of unit.
• Help assist with the managing of services (if applicable) and how the data can analyzed to benefit the clients decision making.
• Assist the AR Collections team with client follow up as needed for past due invoices.
• Make decisions that benefit both the client and Wheels
• Communicate with co-workers, team members, management, clients and others in a courteous and professional manner.
• Conform with and abide by all regulations, policies, work procedures and instructions.
• Demonstrate reliable and predictable attendance.
• Other duties assigned to ensure overall departmental efficiency.

COMPETENCIES - SKILLS

• Strong sales and communication (verbal, written) skills needed with emphasis on attention to detail.
• Develop professional partnerships and useful internal relationships through effective communication.
• Responds and acts confidently, assertively, and decisively while taking responsibility and accountability for position requirements.
• Ability to work independently in a fast-paced environment while exhibiting the flexibility to adapt to the department’s needs.
• Effectively manages time while juggling competing priorities.
• Demonstrates resourcefulness and solves problems.
• Works effectively with internal systems.
• Possess basic understanding of on-road heavy duty trucks and trailers and off-road asset types, including identification and typical usage.
• Qualify reasonable market value estimations, acceptable asset condition, and feasible lease return parameters.

EDUCATION AND EXPERIENCE

High School Diploma Required; Bachelor's degree preferred. Minimum of 1-3 year of Customer Service or Sales experience. Understanding of lease terminology, calculations and principles preferred. Excellent communication skills written and verbal, able to manage multiple tasks simultaneously Data Entry, PC Skills, Microsoft Office Suite. Aptitude for analytical review of financial lease components and be comfortable reading and deciphering legal documents.

CORE VALUES

• Integrity – Always act with integrity and honesty.
• One Team – Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.
• Innovation – Drive continuous improvement, spark creativity and embrace next generation thinking.
• Customer Success – Ensure that customer and driver success is at the heart of everything we do.

CULTURAL ATTRIBUTES

• Discipline Drives Quality – Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.
• Intellectually Curious – Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.
• Commit and Deliver – Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business.
• Relationships Matter – Share the Ride: Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success.

JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT

Work Environment: This hybrid position is in Georgia or Illinois and operates in a professional office environment.

Position Type/Standard Schedule: This is a full-time position, Monday through Friday.

Travel: This position has no expected travel requirements.

Physical Demands: Speak, hear, and see, and to use hand and fingers for computer keyboard and phone. Sit or stand for extended periods of time. Reach above head to pull paper attachments.

DISCLAIMER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Benefits Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care.

Pay Range: $47,300-$66,200

The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.

EEO Statement

Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

Wheels Is Committed to Making Our Organization One of the Best Places to Work As one of the largest fleet management companies in North America, Wheels features a portfolio of 900,000+ vehicles under management across the continent, a global alliance in 61 countries, and a client base that consists of some of the best-known businesses in the world. No matter the industry type or business size, we’re proud to work across sales and service fleets, trucks and equipment, and last mile delivery to ensure we power your potential. The culture at Wheels is the secret to our 80+ years of success. And the reason people choose to join — and stay with — our team. When you join the team, you'll work with professionals who are passionate, friendly and smart. We foster a welcoming and inclusive environment for all, combined with the encouragement to continuously learn and grow. From day one, we invest in your long-term development through annual performance goals and reviews, educational and wellness programs, awards and celebrations, and more.

Ready to experience the Wheels culture for yourself?

• 10 years average employee tenure
• 10 times recognized as one of Chicago's Best and Brightest Companies to Work For
• 50+ health, wellness and engagement benefits
• 2,500+ online learning programs
• Wheels is Invested in the Well-being of the Community and the World
• We Inhabit Diversity: Wheels deeply values the strength of diversity both in the communities we serve and our own employee base.
• Community: We are heavily involved in the communities where we operate. We offer opportunities for employees to make a positive impact through mentorship and tutoring elementary school students, participating in blood drives, donating to United Way and other charitable organizations in the greater Chicagoland and Toronto areas.
• Sustainability: Wheels is actively committed to becoming a cleaner fleet management company through recycling programs, public transportation support and more.
• We Are Dedicated to the Safety and Health of our Employees Our employees are critical to delivering on our commitment to client success, which is why we offer a variety of programs focused on the health and wellness of our people.
• Wheels Fosters More Than Just Work Relationships We hire people who have a customer-focused mindset and a strong collaborative nature. Because at Wheels, customer service and teamwork don’t just happen in the office. It is during the informal moments when employee trust is strengthened and friendships are made. We value these moments, which is why we host departmental contests, summer gatherings, family events, holiday celebrations and more.

Best of all, it’s flexible and fits into your busy lifestyle. This program is designed to support your overall well‑being—physically, emotionally, and financially—by providing tools and incentives that encourage healthy living.