Service Advisor II

Wheels, Inc; United States; Remote; USD 43,000 - 60,000; Full time

Job summary

Wheels, Inc is seeking a skilled Repair Coordinator to authorize and manage vehicle repairs for Wheels’ clients, researching parts pricing and coordinating with vendors and drivers.

You will handle calls, create purchase orders, ensure safety and scheduled repairs, and negotiate costs to Wheels Network rates while documenting transactions and supporting warranty processes.

Qualifications

• ASE C1 certification with one of A4/A5/A6/A7 within 12 months.
• 1–2 years automotive experience or equivalent technical education.
• HS diploma or equivalent; college preferred.
• Fleet industry experience is a plus.

Responsibilities

• Authorize repairs and research parts/labor pricing.
• Handle calls and create purchase orders for maintenance.
• Ensure safety-related and scheduled repairs are completed.
• Negotiate repair costs to fleet price or Wheels rates.
• Adhere to parts/labor reference guides and record transactions.
• Submit warranty goodwill adjustments when needed.
• Follow policy, scheduling, and performance metrics.

Skills

Automotive repair knowledge

Maintenance & PM services

Customer service

Communication (written)

Negotiation

Problem solving

Industry labor guides

Client instructions interpretation

Software proficiency (Windows/Outlook)

Team player

Decision making

Continuous learning

Education

ASE C1 certification

A4/A5/A6/A7 equivalence

2 years automotive experience

High School diploma or equivalent

Fleet industry experience a plus

Tools

Mitchell’s Pro Demand

Job description

Job Description:

KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS

• Authorize mechanical repairs on behalf of Wheels’ Clients and ensure repairs are within appropriate client parameters. This will include researching pricing for parts and labor and discussing repairs with vendors and clients.
• Handles calls from drivers, vendors, shops, and fleet managers and will create purchase orders for maintenance and repairs.
• Ensure safety related and scheduled repairs are completed.
• Approve proper repair based on mileage, months in service, and prior repair history.
• Negotiate the cost of repair to the published fleet price or the pre-negotiated Wheels Network rates & times.
• Adhere to current parts and labor reference guides for parts pricing and labor times.
• Manage Client authorizations limits and instructions.
• Conduct proper follow up on all down vehicles and pending transactions.
• Resolve transaction discrepancies with vendors.
• May process invoices
• Clearly and accurately document transactions, client and vendor communications, and follow up in activity log within the system and document cost savings.
• Submit all component failures repaired at dealerships to the warranty team that qualify for goodwill adjustments.
• Adhere to contact center procedure, polices, scheduling, and performance metrics.
• Meet key performance indicators on quality & transactional performance (e.g., coaching/mechanical evaluations, communication, documentation, OON Fees, etc.)
• Understanding of Driver Services, Network Management, MAP & Collision functions
• General knowledge of all Wheels departments
• Other duties may be assigned.

LEADERSHIP RESPONSIBILITIES

No managerial responsibilities.

COMPETENCIES - SKILLS

• Technical knowledge of automotive/light duty repair
• Technical knowledge of general maintenance, PM services, HVAC heating & cooling, tires, brakes (excluding air brakes), gasoline engine repair, exhaust repairs (excludes diesel aftertreatment systems) batteries, suspension & alignment on medium and heavy duty vehicles.
• Customer service oriented
• Reliable Clear, concise communication, both verbally and in writing
• Creative and efficient problem solving
• Ability to negotiate pricing on repairs and labor.
• Results oriented
• Experience with industry labor guides, such as Mitchell’s Pro Demand
• Ability to interpret Client specific instructions.
• Proficient in Windows, Internet Browsers, and Microsoft Office (Outlook)
• Team player, collaborative, and ability to adapt.
• Ability to make decisions and be supportive of the decisions
• Delivers on commitments to clients
• Continue education in automative and trucks and keep abreast of industry activities

EDUCATION AND EXPERIENCE

• ASE C1 and one of the following A4, A5, A6, or A7 within first 12 months
• One (1) to two (2) years automotive experience or equivalent technical education
• High School diploma or equivalent required – some college preferred
• Fleet industry experience a plus

CORE VALUES

• Integrity – Always act with integrity and honesty.
• One Team – Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.
• Innovation – Drive continuous improvement, spark creativity and embrace next generation thinking.
• Customer Success – Ensure that customer and driver success is at the heart of everything we do.

CULTURAL ATTRIBUTES

• Discipline Drives Quality – Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.
• Intellectually Curious – Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.
• Commit and Deliver – Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business.
• Relationships Matter – Share the Ride: Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success.

JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT

Work Environment: This position is in Georgia, Illinois, or remote, and operates in a professional office environment.

Position Type/Standard Schedule: This is a full-time position. Schedules are determined by business need, and shifts could start as early as 5:00 am CT and end as late as 9:00 pm CT and may include a weekend day.

Travel: No Travel required for this position.

Physical Demands: Speak, hear, and see, and to use hand and fingers for computer keyboard and phone. Sit or stand for extended periods of time. Reach above head to pull paper attachments.

DISCLAIMER Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Our Benefits Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care.

Our Benefits

• Pay Range: $42,500-$59,500 The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.
• EEO Statement Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans. Wheels applies AI-based analysis to application materials to help assess fitness for hire for the specific job being applied for and to recommend job postings that align with the candidate’s skills, by comparing the candidate’s skills to the characteristics and qualifications listed in job postings and/or criteria established by Wheels’ hiring team.
• Wheels Is Committed to Making Our Organization One of the Best Places to Work As one of the largest fleet management companies in North America, Wheels features a portfolio of 900,000+ vehicles under management across the continent, a global alliance in 61 countries, and a client base that consists of some of the best-known businesses in the world. No matter the industry type or business size, we’re proud to work across sales and service fleets, trucks and equipment, and last mile delivery to ensure we power your potential. The culture at Wheels is the secret to our 80+ years of success. And the reason people choose to join — and stay with — our team. When you join the team, you'll work with professionals who are passionate, friendly and smart. We foster a welcoming and inclusive environment for all, combined with the encouragement to continuously learn and grow. From day one, we invest in your long-term development through annual performance goals and reviews, educational and wellness programs, awards and celebrations, and more. Ready to experience the Wheels culture for yourself?
• 10 years average employee tenure 10 times recognized as one of Chicago's Best and Brightest Companies to Work For 50+ health, wellness and engagement benefits 2,500+ online learning programs Wheels is Invested in the Well-being of the Community and the World We Inhabit Diversity: Wheels deeply values the strength of diversity both in the communities we serve and our own employee base. This includes treating everyone as equal, respecting and valuing diversity, providing equal opportunity and fostering a safe space to work.
• Community: We are heavily involved in the communities where we operate. We offer opportunities for employees to make a positive impact through mentorship and tutoring elementary school students, participating in blood drives, donating to United Way and other charitable organizations in the greater Chicagoland and Toronto areas. Sustainability: Wheels is actively committed to becoming a cleaner fleet management company through recycling programs, public transportation support and more. We Are Dedicated to the Safety and Health of our Employees Our employees are critical to delivering on our commitment to client success, which is why we offer a variety of programs focused on the health and wellness of our people. Wheels Fosters More Than Just Work Relationships We hire people who have a customer-focused mindset and a strong collaborative nature. Because at Wheels, customer service and teamwork don't just happen in the office. It is during the informal moments when employee trust is strengthened and friendships are made. We value these moments, which is why we host departmental contests, summer gatherings, family events, holiday celebrations and more. At Wheels, your well-being is our priority. As part of our commitment to your health and well-being, we’re proud to offer access to the Advocate Health Care Wellness Portal—a personalized platform designed to help you take charge of your health journey. The 2026 Wellness Program is designed to support you in achieving your personal health goals. Best of all, it’s flexible and fits into your busy lifestyle. This program is designed to support your overall well-being—physically, emotionally, and financially—by providing tools and incentives that encourage healthy living.