Account Manager (Travel & Tourism Clients)

TransPerfect; West Palm Beach (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

TransPerfect is seeking an Account Manager to drive new business with enterprise Travel & Tourism clients and manage a portfolio of existing clients. The role emphasizes AI-enabled and digital solutions, cross-functional collaboration, and global growth opportunities.

You will engage Digital, Marketing, eCommerce, and Operational stakeholders to expand partnerships and increase account value. The position requires strong communication, relationship-building, and consultative selling skills in a

Qualifications

• Bachelor’s degree or equivalent required.
• Superior written and spoken communication skills in English.
• Excellent problem solving and analytical skills.
• Ability to build, develop, and maintain long-term professional relationships.
• Results-oriented and comfortable working in target-driven environments.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to prioritize effectively and manage multiple initiatives in a fast-paced, multicultural environment.

Responsibilities

• Business Development (60%): Identify and engage Travel & Tourism enterprise prospects.
• Generate new business through proactive prospecting, industry networking, digital outreach, and participation in trade events.
• Adopt a consultative sales approach from qualification through negotiation and contract execution.
• Develop an understanding of client business models and identify and pitch international growth strategies.
• Position TransPerfect’s AI-enabled content, technology, and global solutions within broader digital transformation and operational initiatives.
• Collaborate with Sales Leadership to structure and close complex, multi-service enterprise agreements.

Skills

Excellent communication skills

Problem solving

Analytical skills

Relationship building

Results-driven

Multicultural teamwork

Microsoft Office

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Apollo

CRM software

CMS platforms

eCommerce platforms

Job description

TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Position summary:

The Account Manager will drive new business development, identifying and securing enterprise-level Travel & Tourism clients — from initial prospecting through contract execution. In parallel, the role will serve as the main point of contact for an assigned portfolio of existing clients, focusing on expanding partnerships, introducing new AI-enabled and digital solutions, and increasing account value through consultative engagement. This position focuses on global, enterprise-level Travel & Tourism organizations including airlines, hotel groups, cruise operators, destination brands, and travel technology providers. The role requires a commercially-driven professional capable of engaging Digital, Marketing, eCommerce, and Operational stakeholders in conversations around global growth, workflow modernization, and scalable content and technology solutions.

Position responsibilities:

• Business Development (60%): Identify and engage Travel & Tourism enterprise prospects Generate new business through proactive prospecting, industry networking, digital outreach, and participation in trade events Adopt a consultative sales approach from qualification through negotiation and contract execution Develop an understanding of client business models and identify and pitch international growth strategies Position TransPerfect’s AI-enabled content, technology, and global solutions within broader digital transformation and operational initiatives Collaborate with Sales Leadership to structure and close complex, multi-service enterprise agreements
• Account Growth & Client Management (40%): Serve as a strategic partner for assigned clients, aligning solutions with client needs Monitor account performance and proactively identify and drive expansion opportunities through cross-sell and up-selling activities Collaborate with Production and Technology teams to support smooth implementations and contribute to client satisfaction With the support of Management, define pricing strategies, participate in contractual discussions, and revenue forecasting with Accounting teams

Essential skills & experience required:

• Minimum Bachelor’s Degree or its equivalent
• Superior written and spoken communication skills in English
• Excellent problem solving and analytical skills
• Ability to build, develop, and maintain long-term professional relationships
• Results-oriented and comfortable working in target-driven environments
• Analytical skills
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Ability to prioritize effectively and manage multiple initiatives in a fast-paced, multicultural environment

What would stand you apart:

• Experience using CRM and sales intelligence platforms (e.g., Salesforce, Apollo, or similar tools)
• Knowledge of additional languages at professional working proficiency
• Experience in Sales, Business Development, or Strategic Account Management
• Exposure to the Travel & Tourism industry (airlines, hospitality, cruise, travel tech, agencies, etc.)
• Familiarity with digital ecosystems, CMS platforms, eCommerce environments, or AI-enabled solutions

What we value:

We are looking for professionals who: Demonstrate initiative and strategic thinking Navigate complex, multi-stakeholder environments with confidence Combine commercial drive with consultative problem-solving Thrive in international, cross-functional teams Focus on delivering measurable business impact

TransPerfect provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by local law. We celebrate diversity as one of our core values and we have a clear goal: to be an inclusive workplace where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are working to ensure accessibility is for everyone. By applying, I confirm I have read and accept TransPerfect's Privacy Policy: https://www.transperfect.com/about/data-privacy-recruiting

TransPerfect is the world’s largest provider of language services and technology solutions for global business. From offices in over 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 4,000 global organizations employ TransPerfect’s GlobalLink® Product Suite to simplify management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information, please visit our website at www.transperfect.com.

To learn more about our company culture, please watch our videos below: TransPerfect Effect TransPerfect Core Values