Account Manager Team Lead

Amtivo Group; Grand Rapids (MI); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k)

Employee assistance program

Health insurance

Life insurance

Paid time off

Job summary

A leading certification body is seeking an Account Manager Team Lead in Grand Rapids. In this role, you will oversee a team of Account Managers and manage client relationships. The ideal candidate has strong leadership skills, is client-focused, and can negotiate contracts effectively. This position offers a hybrid work model and a supportive environment with various employee benefits including health insurance and a 401(k) plan.

Qualifications

• Experience managing a team of Account Managers.
• Strong verbal and written communication skills.
• Ability to develop relationships with clients.
• Excellent verbal and written communication across stakeholders.

Responsibilities

• Act as single point of contact for a portfolio of clients.
• Manage a team of Account Managers.
• Negotiate contracts to achieve business objectives.
• Ensure timely resolution of client issues.
• Collaborate with stakeholders to maximize client satisfaction and retention.
• Mentor and coach team members to develop skills and knowledge.
• Ensure timely communication between clients and internal teams to resolve issues.

Skills

Team management

Client relationship management

Negotiation skills

Coaching and mentoring

Problem-solving

Job description

Overview

We are looking for an Account Manager Team Lead to join our team and help to support the companies growth plans. This role will have a team of 5+ Account Managers reporting into you whilst also managing some clients yourself, so you must have experience of managing a team. You will report into the Client Services Manager. The role is based in our Grand Rapids office with the opportunity to work on a hybrid basis. Having recently joined Amtivo Group in 2022, Orion Registrar is experiencing rapid growth in demand for its auditing services. We are a US-based certification body, offering a range of popular certifications to both national and international organisations. As an ANAB-accredited certification body, we enable organisations to demonstrate their commitment to excellence through certifications which verify their ability to operate in accordance with internationally-recognised standards.

Responsibilities

• Acting as a single point of contact for a portfolio of clients, develop solid and trusting relationships and offering effective solutions for client needs.
• Managing a team of Account Managers.
• Negotiating contracts and closing agreements to support the achievement of the business targets and objectives.
• Regularly report on monthly/quarterly client retention rates and client feedback.
• Collaborating effectively with all key internal and external stakeholders to maximize client satisfaction and Amtivo client retention targets.
• Support Client Account Managers with additional training when needed, as directed by the Client Services Manager.
• If required, support client progression activities.
• Serve as the link of communication between clients and internal teams ensuring any issues or opportunities are resolved in a timely manner in line with SLAs, with minimal impact to the client.
• Resolve any issues and problems raised by clients and deal with complaints effectively and efficiently in line with business KPIs to maintain trust and client retention targets.
• Act as role model to team members, offering guidance and support through coaching and mentoring to develop skills and knowledge.

Success criteria

• Developing and maintaining client relationships with a portfolio of clients to ensure client retention in line with business targets.
• Continue to develop relationships with existing clients, identifying adjacent and complementary products that meet their needs.
• Acting as a mentor to team members, coaching and mentoring to support development and growth in the account manager role.
• Highly motivated to deliver results – tenacious and resilient. Follows through to achieve targets and objectives.
• High levels of integrity and professionalism when dealing with all client queries.
• Proven ability to juggle multiple complex account management projects at a time, gaining an in depth understanding of clients, while maintaining attention to detail.
• Strong verbal and written communication skills – collaborates across teams effectively.
• Demonstrates Critical thinking and problem-solving skills offering effective solutions for clients.
• Coaching and Leadership & team management experience.

Why join us?

We offer a supportive environment where your contributions make a difference. You’ll work with a dedicated team committed to maintaining the highest standards in food certification and safety.

• 401(k)
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off

At Amtivo, we are dedicated to fostering a diverse, equitable, and inclusive environment where authenticity thrives. We believe that true collaboration stems from valuing every individual’s unique perspective and experience. Our commitment to agility empowers us to adapt and innovate, driving superior performance. Upholding the highest standards of integrity, we strive to create a workplace where everyone feels respected, valued, and inspired to contribute their best.

Amtivo Group is an Equal Opportunities Employer. The organisation provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history.

Due to the high volume of applications we receive we are not always able to provide individual feedback. We aim to contact applicants within 14 days if selected for interview.