Account Manager | Strategic

Ramp; United States; Remote; USD 140,000 - 210,000; Full time

Benefits offered by this job

Medical, dental & vision

One Medical membership

401(k) with match

Fertility HRA

Parental leave

Pet insurance

In-office perks: lunch, snacks

Job summary

Ramp is seeking a Strategic Account Manager to drive strategy, growth, and health of a portfolio of 8–12 large customers. You will own long-term relationships, revenue growth, product adoption, and meaningful business outcomes for these enterprises.

You will lead cross-functional teams, conduct executive reviews, and navigate renewals from discovery to close. This role requires 9+ years in account management with a proven record in enterprise SaaS and fintech contexts.

Qualifications

• 9+ years of experience in Account Management, Customer Success, or a similar revenue-focused role.
• 3+ years managing strategic Enterprise accounts (2,500+ employees or Fortune 1000).
• Strong familiarity with Fintech, Payments, Finance/Accounting, or B2B SaaS products.
• Demonstrated success negotiating and closing complex six-figure renewals and upsells.
• Ability to understand and communicate complex product workflows, integrations, and technical configurations.
• High fluency in financial value drivers—ROI, payback periods, and cost savings.
• Deep ownership mindset with the ability to build processes, playbooks, and documentation for strategic customers.

Responsibilities

• Own a portfolio of 8–12 strategic Enterprise customers with accountability for retention, expansion, and account health.
• Maintain and grow revenue and usage by identifying, pitching, and executing on upsell and cross-sell opportunities.
• Build and execute detailed account and territory plans, including QBRs and executive reviews.
• Lead frequent customer conversations to ensure customers achieve strong outcomes with Ramp.
• Own end-to-end renewals and expansions from discovery through negotiation and close.
• Proactively uncover workflow gaps and recommend solutions that save customers time and money.
• Partner cross-functionally to coordinate customer initiatives and deliver enterprise-grade solutions.
• Provide structured feedback to product and leadership to shape Ramp's roadmap.

Skills

Strategic Account Management

Enterprise Revenue Growth

Upsell & Cross-sell

Executive Communication

Fintech & Payments

ROI & Cost Savings

Cross-functional Leadership

Job description

About RampRamp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At the company, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median the company customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without the company. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, the company is the place to do it.

About the Role

As a Strategic Account Manager, you will be responsible for driving the strategy, growth, and overall health of a book of 8–12 of the company’s largest and most strategic customers. You’ll own the long‑term relationship and be accountable for maintaining and growing revenue, driving product adoption, and ensuring your customers achieve meaningful business outcomes on the company.

What You’ll Do

• Own a portfolio of 8–12 strategic Enterprise customers, with clear accountability for retention, expansion, and overall account health

• Maintain and grow revenue and usage within your book of business by identifying, pitching, and executing on upsell and cross‑sell opportunities

• Build and execute detailed account and territory plans, including QBRs and executive reviews that highlight results, surface risks, and align on future growth

• Lead frequent customer conversations (status calls, roadmap discussions, upsell conversations, and QBRs) to ensure customers are achieving strong outcomes with the company

• Own end‑to‑end execution of renewals and expansions, from discovery and solution design through commercial negotiation and close

• Serve as a the company product expert, proactively uncovering workflow gaps and recommending solutions that save customers time and money, while guiding them toward deeper platform adoption

• Partner cross‑functionally with Product, Design, Engineering, Sales, CSMs, and Solutions to coordinate customer initiatives and deliver tailored, enterprise‑grade solutions

• Provide structured feedback to product and leadership teams, translating customer needs and patterns into recommendations that shape the company’s Strategic and Enterprise roadmap

• Navigate and align internal and external stakeholders, including C‑suite executives, investors, partners, and cross‑functional teams

• Use data and analytics to inform your strategy, monitor account performance, and communicate impact and opportunities in a clear, grounded way

What You Need

• 9+ years of experience in Account Management, Customer Success, or a similar revenue‑focused role

• 3+ years managing strategic Enterprise accounts (2,500+ employees or Fortune 1000) with proven commercial ownership

• Strong familiarity with Fintech, Payments, Finance/Accounting, or B2B SaaS products

• Demonstrated success negotiating and closing complex six‑figure renewals and upsells

• Ability to understand and communicate complex product workflows, integrations, and technical configurations

• High fluency in financial value drivers — able to articulate ROI, payback periods, process modernization, and cost savings

• Deep sense of ownership with the ability to build processes, playbooks, and documentation from 0→1 as strategic customers push the limits of the company’s platform and require new, scalable solutions

• Strong executive communication and storytelling skills with the ability to influence cross‑functionally and at the C‑suite

• Consistent track record of hitting or exceeding revenue targets in fast‑paced environments

• Operates with urgency, grit, and ownership; thrives in environments with innovation, change, and ambiguity

• Willingness to travel for customer on‑sites, events, and internal team summits

Nice to Haves

• Experience in financial services sales or selling to finance teams (e.g., Office of the CFO, accounting, controllers, expense management)

• Experience at a high‑growth startup

Benefits available to all full‑time the company employees (Global)

• Flexible PTO

• Centralized home‑office equipment ordering

• Health and wellness stipend

• Budget for intra‑office travel

• Weekly coffee stipend

United States

• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents

• One Medical annual membership

• 401(k), including employer match on contributions made while employed by the company

• Fertility HRA (up to $10,000 per year)

• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay

• Pet insurance

• In‑office perks: lunch, snacks, drinks, and more

• Relocation expense coverage to NYC or SF (if needed)

Canada

• Group medical, dental, and vision coverage through Sun Life

• Life, AD&D, and disability coverage

• Fertility drug coverage (up to $4,000 lifetime)

• Group Retirement Plan with employer match (RRSP + DPSP)

• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay

• Employee Assistance Program and virtual care through Lumino Health

United Kingdom

• Private medical insurance through Freedom Elite

• Virtual GP and at‑home care via eMed x Livi

• Workplace pension through Penfold, with salary sacrifice option

• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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