Account Manager - State Farm Agent Team Member

Roxanne Jones - State Farm Agent; Waldorf (MD); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Roxanne Jones State Farm seeks a motivated Account Manager focused on sales and customer relationships. The role blends service with growth, requiring personable, goal-oriented professionals who enjoy solving customer needs and driving retention.

You’ll guide policy conversations, review coverage, and help customers understand options while advancing licensing requirements with agency support.

Qualifications

• Sales-oriented mindset with a strong desire to meet and exceed goals.
• Excellent communication and interpersonal skills for customer interactions.
• Ability to build trust and long-term client relationships.
• Willingness to pursue required insurance licenses promptly.
• Comfort with discussing coverage options and presenting solutions.
• Strong organization and follow-up to maintain records and inquiries.

Responsibilities

• Build and maintain strong customer relationships to support retention and referrals.
• Conduct policy reviews and identify opportunities to recommend coverage additions.
• Quote, present, and close auto, home, renters, life, and other insurance products.
• Assist customers with account questions, billing concerns, and service needs.
• Support warm and prospective leads through consultative conversations.
• Provide timely follow-up and maintain accurate records in agency systems.
• Collaborate with team to achieve agency goals and deliver excellent service.
• Resolve customer concerns professionally and efficiently.

Skills

Sales-driven

Customer service

Communication

Relationship building

Goal-oriented

Licensing readiness

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Account Manager – Sales & Customer Relationship Specialist

Roxanne Jones State Farm

Full-Time | In-Office

Build Relationships. Drive Growth. Deliver Exceptional Service.

Roxanne Jones State Farm is seeking a motivated, sales-driven Account Manager who enjoys building relationships, helping customers, and contributing to a positive team culture. This role is ideal for someone who enjoys both sales and customer service, and understands how strong service naturally creates opportunities for growth.

We are looking for a professional who is highly personable, goal-oriented, and confident leading sales conversations while also providing excellent customer support. If you enjoy helping people, building trust, and growing your career in the insurance industry, we’d love to connect with you.

Licensing Requirement (Job Contingent)

This position is contingent upon obtaining required insurance licenses.

• Property & Casualty license must be obtained prior to your Day 1 start (full agency support provided)
• Life & Health license must be obtained within 60 days of your start date
• We provide licensing guidance, study support, and resources throughout the process

Position Overview

As an Account Manager, you will play an important role in agency growth by developing customer relationships, conducting policy reviews, identifying coverage opportunities, and assisting with service-related needs. This position combines sales production with customer care, making it ideal for someone who enjoys both relationship-building and helping customers solve problems.

Success in this role is measured by production, customer experience, retention, and contribution to overall agency growth.

Responsibilities

• Build and maintain strong customer relationships that support retention and referrals
• Conduct policy reviews and identify opportunities to recommend additional coverage or products
• Quote, present, and close auto, home, renters, life, and other insurance products
• Assist customers with account questions, policy updates, billing concerns, and general service needs
• Support both warm and prospective leads through consultative, needs-based conversations
• Provide timely and professional follow-up to customers and prospects
• Maintain accurate documentation and customer records within agency systems
• Collaborate with team members to support agency goals and deliver a positive customer experience
• Help resolve customer concerns professionally and efficiently

Qualifications

• Sales-oriented mindset with a strong desire to meet and exceed goals
• Friendly, professional, and customer-focused personality
• Strong communication and interpersonal skills
• Confidence leading sales conversations while also providing excellent customer service
• Strong organizational and follow-up skills
• Prior insurance, sales, account management, or customer service experience preferred
• Leadership mentality and team-oriented attitude
• Ability to meet licensing requirements outlined above

What We Offer

• Competitive base salary plus commission and performance incentives
• Uncapped earning potential tied to production
• Full support through the licensing process
• Ongoing training, mentorship, and professional development
• Friendly, supportive, and team-oriented office culture
• Long-term career growth opportunities within a growing agency

Equal Opportunity Employer

Roxanne Jones State Farm is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, pregnancy, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic.

Ready to Grow Your Career?

If you are sales-driven, customer-focused, and excited to grow your career in a supportive and energetic environment, apply today to join Roxanne Jones State Farm.