Account Manager - State Farm Agent Team Member

Ken Phelps - State Farm Agent; Pasadena (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Job summary

Ken Phelps - State Farm Agent in Pasadena, TX seeks a motivated Customer Service Representative to support our insurance agency team. You will assist existing customers, respond to inquiries, and help with policy management and renewals with a focus on accuracy and courtesy.

You will identify opportunities to promote our insurance products, assist with claims, and maintain precise records while collaborating with teammates to reach service and sales goals.

Qualifications

• Strong communication and interpersonal skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficiency in using CRM software.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person with professionalism and empathy.
• Assist customers in managing their insurance policies, including renewals, changes, and claims.
• Identify customer needs and recommend suitable insurance products to enhance coverage.
• Maintain accurate records of customer interactions and transactions in our database.
• Collaborate with team members to achieve sales targets and improve customer satisfaction.

Skills

Customer service

Communication

Interpersonal skills

Tools

CRM software

Job description

Benefits:

• 401(k)
• Health insurance
• Paid time off

We are seeking a motivated and friendly Customer Service Representative to join our insurance agency team. In this role, you will be responsible for providing exceptional service to our existing customers, addressing their inquiries, and assisting with policy management. Additionally, you will identify opportunities for sales to both existing and new customers, promoting our insurance products and services.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and in-person with professionalism and empathy.
• Assist customers in managing their insurance policies, including renewals, changes, and claims.
• Identify customer needs and recommend suitable insurance products to enhance coverage.
• Maintain accurate records of customer interactions and transactions in our database.
• Collaborate with team members to achieve sales targets and improve customer satisfaction.

Qualifications:

• Strong communication and interpersonal skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficiency in using customer relationship management (CRM) software.

Join us in providing top-notch service to our customers while helping them find the right insurance solutions for their needs!