Account Manager - State Farm Agent Team Member

Allisonhornback; Erlanger (KY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Flexible schedule

Job summary

A local insurance agency in Erlanger, KY, seeks an Account Manager to deliver exceptional customer service and support agency operations. Candidates should possess strong communication and organizational skills, along with experience in customer service or insurance. This full-time position offers a salary range of $55,000 to $75,000 annually, along with various benefits including 401(k) matching and paid time off.

Qualifications

• Experience in insurance, customer service, or office management is preferred.
• Strong organizational skills with attention to detail.
• Friendly, professional communication style.

Responsibilities

• Deliver excellent customer service through phone, email, and in-person interactions.
• Manage incoming and ongoing insurance claims, ensuring follow-up and resolution.
• Assist with sales conversations and policy changes.

Skills

Communication skills

Organizational skills

Customer service experience

Sales abilities

Job description

Account Manager - State Farm Agent Team Member

Full Time in Erlanger, KY

Responsive recruiter replies within 24 hours

Benefits

• Life / disability insurance stipend
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As an Account Manager for Allison Hornback - State Farm Agent, you are a trusted partner to both our customers and our agency team. This role requires someone who is highly organized, service-focused, and capable of juggling multiple priorities. You’ll support daily operations, provide exceptional customer service, assist with claims, and act as a second set of eyes for the agent to ensure nothing slips through the cracks. This position blends administrative support with customer-facing responsibilities, making it a great fit for someone who enjoys helping others and keeping the office running smoothly.

Responsibilities

• Deliver excellent customer service through phone, email, and in-person interactions.
• Manage incoming and ongoing insurance claims, ensuring follow-up and resolution.
• Assist with sales conversations, policy changes, and cross‑selling when appropriate.
• Monitor agency workflows and help maintain operational efficiency.
• Support the agent in reviewing files, catching details, and ensuring compliance.
• Help manage daily office needs and serve as a go-to resource for both team members and clients.

Qualifications

• Experience in insurance, customer service, or office management is preferred.
• Strong organizational skills with attention to detail.
• Friendly, professional communication style.
• Ability to take initiative and support others in a fast‑paced environment.
• Comfortable with sales and client outreach when needed.

Compensation $55,000.00 - $75,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none.