Account Manager - State Farm Agent Team Member

Demetrike Wells-O'Brien - State Farm Agent; Ann Arbor (MI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Hiring bonus

Bonus based on performance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Demetrike Wells-O'Brien - State Farm Agent in Ann Arbor, Michigan is seeking an Account Manager to play a key role in customer success and daily operations. You will build relationships, conduct proactive reviews, and recommend optimal insurance products to clients.

The ideal candidate enjoys engaging with people and has a strong focus on sales and growth. We value a supportive team culture where hard work and commitment to community involvement is essential.

Qualifications

• Experience in sales, account management, or customer-facing roles is preferred.
• Insurance license is preferred or willingness to obtain one.
• Interest in leadership development is a plus.

Responsibilities

• Develop and maintain customer relationships to drive growth.
• Conduct policy reviews and identify opportunities.
• Recommend and sell insurance products.
• Resolve customer questions and service issues.
• Track results and progress toward sales goals.
• Support marketing efforts that build visibility.

Skills

Sales experience

Strong communication skills

Interpersonal skills

Goal-oriented

Organizational skills

Team-first attitude

Job description

Benefits

• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About the Agency

We’re an award-winning State Farm agency (opened 2023) built around strong customer care, high performance, and a supportive team culture. We’re also committed to making a meaningful local impact through community involvement and partnerships, including organizations such as the Jim Toy Community Center, Safe House Ann Arbor, Gift of Life Michigan, and the Ann Arbor Symphony Orchestra.

Our environment is positive, productive, high-energy, and rewarding. People here work hard, support each other, and celebrate wins together.

Why This Role

As an Account Manager, you’ll be a key part of daily operations and customer success. You’ll build relationships, conduct proactive reviews, resolve issues, and drive growth by recommending the right insurance products at the right time. This is a great fit for someone who enjoys people, is comfortable with sales conversations, and wants long-term career growth.

Growth Path Option

This position can be aligned with the State Farm Agent Aspirant Program for candidates interested in developing toward future agency ownership.

What You’ll Do

• Develop and maintain customer relationships to drive retention, referrals, and growth
• Conduct policy reviews and identify gaps, discounts, and coverage opportunities
• Recommend, explain, quote, and sell insurance products to warm leads and cold prospects
• Resolve customer questions and escalated/complex service issues with ownership and follow-throughProactively follow up on quotes, renewals, and service opportunities to hit activity and sales goals
• Track results and progress toward goals (quotes, closes, retention, follow-up cadence)
• Support local marketing/community efforts that build visibility and trust

What We’re Looking For

• Experience in sales, account management, or customer-facing roles (insurance/financial services is a plus)
• Strong communication and interpersonal skills; able to build rapport quickly
• Goal-oriented with consistent follow-through and comfort in consultative sales conversations
• Organized, responsive, and able to manage multiple customer needs in a fast-paced setting
• Team-first attitude with a strong work ethic
• Insurance license preferred or willingness to obtain one within a specified timeframe
• Interest in leadership development is a plus (especially for Aspirant-track candidates)

Compensation & Benefits

• Competitive compensation with performance-based incentives
• PTO
• Monthly health stipend
• Chiropractic benefits (weekly adjustments and consultations for eight weeks)
• Personal and professional development opportunities
• Hiring bonus for licensed candidates (if applicable)
• Strong focus on work-life balance and a supportive team culture

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees.