Account Manager, SMB

Wonder; United States; Hybrid; USD 64,000 - 88,000; Full time

Benefits offered by this job

Equity

401(k)

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Wonder is seeking an Account Manager for the SMB Merchant Network to oversee a portfolio of restaurant accounts, optimize Grubhub pages, and drive growth. The hybrid role requires in-office presence 3 days a week across Missouri, Oregon, Illinois, and California, with uncapped commissions and location-based OTE.

You’ll build relationships, boost orders, and ensure top service. Responsibilities include managing communications, checking in with partners, and routing inquiries to the right teams.

Qualifications

• Native-level fluency in English is required.
• Spanish fluency strongly preferred.
• Bachelor’s Degree or equivalent years of experience and High School degree/GED required.
• 2–4 years of Sales or Account Manager experience.
• Experience working with restaurant owners is a plus.
• Restaurant experience is a plus.
• Strong computer skills (MS Office, Google products) and ability to learn new software.
• Experience with Salesforce.com or similar CRM is a plus.
• Ability and desire to find solutions for restaurants.
• Strong verbal and written communication skills.
• Confident making outbound dials on the phone.
• Proven track record of meeting/exceeding goals.
• Impeccable organizational skills; proactive, action-oriented; prioritizes effectively.
• Positive attitude and adaptability in a fast-paced environment.

Responsibilities

• Manage a portfolio of SMB restaurant accounts and optimize Grubhub profiles.
• Assist restaurants in attracting new diners and increasing order volume.
• Conduct regular check-ins to gather feedback and identify improvements.
• Route inquiries and issues to the appropriate departments with timely responses.
• Maintain accurate records of client interactions and follow-ups.
• Participate in training to enhance product knowledge and sales skills.
• Proactively contribute to team goals and initiatives.

Skills

English proficiency

Spanish preferred

Account management

Sales experience

Restaurant experience

CRM knowledge

MS Office/Google

Salesforce

Outbound calling

Communication

Organization

Problem solving

Education

Bachelor’s degree or equivalent

High School diploma/GED

Tools

Salesforce

MS Office

Google Workspace

Job description

About The Opportunity

As an Account Manager in the SMB Merchant Network, you'll oversee a restaurant portfolio, optimizing their Grubhub account, enhancing menu pages, and boosting conversion. Your role involves cultivating restaurant relationships and driving growth.

Must be in St. Louis, MO, Los Angeles, CA, Portland, OR or Chicago, IL.

The Impact You Will Make

Develop a solid understanding of Grubhub's products and services, including their features, benefits, and value propositions.

• Assist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients.
• Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners.
• Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement.
• Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations.
• Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks.
• Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices.
• Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role.

What You Bring to the Table

Must be in St. Louis, MO, Los Angeles, CA, Portland, OR or Chicago, IL.

• Native-level fluency in English is required.
• Candidates fluent in Spanish are strongly preferred.
• Bachelor’s Degree or equivalent years of experience and High School degree/GED required.
• 2-4 years of Sales or Account Manager experience.
• Experience working with (or selling to) restaurant owners is a major plus.
• Restaurant experience is also a plus.
• Strong computer skills (MS Office, Google products) with the ability to quickly learn new software.
• Experience with Salesforce.com or similar CRM is a plus.
• Ability and desire to do whatever it takes to find solutions for restaurants.
• Strong verbal and written communication skills.
• Confident making outbound dials on the phone.
• Proven track record of success in meeting and exceeding goals.
• Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas.
• Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment.

Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome—and encouraged—to be in the office up to 5 days a week if it works for you.

We reward our Sales positions with competitive pay. For this role, we offer uncapped commission with a base salary range as outlined below.

• Missouri, Oregon: $57,600- $72,000 ($72,000 - $90,000 OTE Range)
• Illinois: $64,000- 80,000 ($80,000-$100,000 OTE)
• California: $70,400 - $88,000 ($88,000 - $110,000 OTE Range)

Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

Benefits

• The benefits applicable to this role include a competitive compensation package with equity and a 401(k).
• We also offer a choice of medical, dental, and vision plans, company paid short and long term disability coverage, paid time off including flexible time off for exempt employees, paid vacation for non-exempt employees, and paid sick leave in compliance with applicable law in addition to paid parental leave, discounted meals and exclusive perks across the Wonder family of brands.
• Eligibility, effective dates, and available plan options vary by employment classification and location.

A Final Note

At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class.

As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility.

Wonder is the mealtime platform built to feed every craving without compromise. With options including dine-in, delivery, pickup, and meal kits, Wonder makes every mealtime effortless. Through the Wonder app, customers can combine hundreds of dishes from exclusive, chef-developed concepts in a single order so everyone gets exactly what they’re craving.

Wonder’s portfolio of brands includes meal-kit pioneer Blue Apron, leading online food marketplaces Grubhub and Seamless, and Emmy®-winning media company Tastemade. Together, we're united by a single mission: to make great food more accessible. There has never been a more exciting time to join our world-class team. We’ve brought together people who are changing the way the world eats — with grit, optimism, care, and a little bit of salt, and pepper. And we're just getting started.