Account Manager - Small Business

Gallagher; Madison (WI); In loco; Confidential; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Descrizione del lavoro

Gallagher is seeking a Client Service Manager to join our growing small business division in the United States. You will deliver exceptional client service, build and nurture relationships, and collaborate with the sales team to secure renewals and expand lines of coverage.

You will mentor team members, perform audits to ensure compliance, maintain client data, and leverage Gallagher technology to improve productivity and service quality.

Competenze

• Bachelor's degree with 1+ years client service and/or claims management experience OR High School degree/GED with 3+ years client service and/or claims management experience
• Property and Casualty Insurance License
• Proficiency in Microsoft Office

Mansioni

• Take a leadership role in the renewal process to ensure high-quality and timely solutions for clients
• Secure existing business and drive sale of additional services and lines of coverage
• Nurture relationships with buyers in the client organization and with day-to-day client representatives
• Guide team members in addressing a client’s risk management needs through consultative conversations
• Mentor Client Service team members through learning, feedback, and talent development
• Conduct periodic audits to ensure compliance standards and service levels
• Maintain accurate client and policy data and documents in Gallagher system
• Use Gallagher's technology to improve productivity and quality
• Effectively manage multiple competing priorities

Conoscenze

Relationship building

Adaptable mindset

Collaboration

Formazione

Bachelor's degree or equivalent

High School/GED + 3+ years experience

Descrizione del lavoro

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

Future opportunity for an Account Manager position. While this role is not currently open, we are always looking to connect with talented professionals like yourself for upcoming opportunities.

How You'll Make An Impact

We are seeking a Client Service Manager to join our growing team in our small business division who can deliver exceptional customer service! Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex?

We are looking for people who are passionate about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide.

How will you affect the business?

• Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Nurture relationships with your buyer in the client organization as well as with day-to-day client representatives.
• Guide your team members in addressing a client’s risk management needs through consultative conversations.
• Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.
• Conduct periodic audits to ensure compliance standards and service levels are met.
• Maintain accurate client and policy data and documents within the Gallagher system.
• Use Gallagher's technology to improve productivity and quality.
• Effectively manage multiple competing priorities.

Skills for Success

• Develop professional relationships with internal and external partners
• Utilize your resilient and adaptable mentality in the face of shifting priorities
• Eagerness to collaborate with all Gallagher teams and employees!

About You

• Bachelor's degree with minimum 1+ years client service and/or claims management experience OR- High School degree/GED with a minimum of 3+ years client service and/or claims management experience
• Property and Casualty Insurance License
• Proficiency in Microsoft Office

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)